Patient Service Representative - Full-Time, Days - Edmond

OU Health; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k)

Job summary

OU Health seeks a Patient Service Representative I for its Edmond, OK outpatient Gastroenterology Clinic. This role coordinates patient schedules, greets patients, and handles essential clerical tasks to sustain smooth daily clinic operations.

The position requires strong communication, customer service skills, and experience with Microsoft Office. One year of professional work experience is preferred; a High School Diploma or GED is required.

Qualifications

• Strong verbal and written communication abilities.
• Excellent customer service skills with patients and staff.
• Proficient in Microsoft Office and general office tools.
• Familiarity with hospital policies and procedures.
• Typing speed adequate to meet job requirements.

Responsibilities

• Schedule patient appointments by phone or in person.
• Provide information about clinic operations.
• Verify patient demographics and update records.
• Answer phone calls and direct to the right team.
• Manage patient charts and medical records as needed.
• Balance cash drawer and issue receipts.
• Promote patient portal for patient-clinic communications.
• Assist with insurance eligibility and referrals.
• File and copy records, lab and imaging information.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Hospital policies

Keyboarding

Education

High School Diploma or GED

Job description

The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

Schedules patient appointments, either by telephone or in person.

Provides information about clinic operations.

Obtains patient demographics on new patients and updates demographics on established patients.

Answers telephone calls and distributes to the appropriate people.

Coordinates schedules as directed to patients requiring multiple services.

Greets patients as they come into the clinic for scheduled appointments.

Accepts payments and writes receipts.

Distributes encounter forms and inspects the form for completeness and accuracy.

Ensures the resident and faculty signatures are on the encounter form and chart.

Copies insurance cards and uploads into the EMR as appropriate.

Balances and closes personal Cash Drawer Reconciliation, daily.

Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)

Promotes the organizations Patient Portal for communication between patient and clinic.

Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.

Copies medical records for patients and other providers or facilities.

Makes up new patient charts and/or packets of information.

Talks to patients about financial accounts.

Verifies insurance eligibility and primary care physicians for patients.

Secures referrals to other providers for HMO patients.

Secures referrals from PCPs for HMO patients to be seen in the clinic.

Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.

Monitor and act on WQs in EMR for Referrals.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

Education Requirements

High School Diploma or GED required.

Experience Requirements

1 or more years of professional work experience required.

License/Certification/Registration Requirements

None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

Position Title: Patient Service Representative - Full-Time, Days - Edmond Department: Gastroenterology Clinic Job Description:

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• 1 or more years of professional work experience required.

License/Certification/Registration Requirements

• None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.