Patient Service Representative for Alamo Urology

Tenet Healthcare; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Tenet Healthcare is seeking a Patient Service Representative for Alamo Urology to handle front office tasks within a medical practice. The role involves greeting patients, managing appointments, and ensuring accurate patient data entry. Ideal candidates will possess a high school diploma, customer service experience, and preferably a medical office assistant certification.

Qualifications

• Two years of customer service experience, preferably in a medical office setting.
• Healthcare management/administration certification preferred.

Responsibilities

• Greet patients and answer office phones.
• Collect patient demographics and verify insurance.
• Assist with patient check-in and check-out processes.

Skills

Customer Service

Education

High school diploma/GED

Completion of medical office assistant program

Job description

Patient Service Representative for Alamo Urology

A non-exempt medical office position responsible for front office processes in the physician practice

Qualifications

QUALIFICATIONS:

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Responsibilities

RESPONSIBILITIES:

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.
• Additional responsibilities as needed.

About the company

Tenet Healthcare Corporation is a multinational investor-owned healthcare services company based in Dallas, Texas, United States.

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