Patient Service Representative, Float Pool - Primary Care - Per Diem - Foundation Medical Partner

Solution for Health International; Milford (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative Float to provide front office coverage across multiple practices. You will greet patients, check them in/out, schedule appointments, collect co-pays, and ensure accurate registration while traveling between locations.

This role requires flexibility, driving between sites, weekend/holiday rotations, HIPAA compliance, and a patient-centered approach.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Minimum one year of customer service experience preferred.
• Strong written and verbal communication skills.
• Familiarity with Windows-based office applications.
• Ability to travel between multiple practice locations.
• Caring and compassionate customer service approach.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and direct patients, visitors, and customers in a professional manner.
• Answer incoming calls and provide general information.
• Perform patient check-in and check-out functions.
• Schedule appointments and testing.
• Enter and track referrals and update demographic information.
• Collect co-pays and daily payment batches accurately.
• Scan and index documents into the EMR.
• Provide coverage for multiple locations, including weekends/holidays.
• Support care initiatives and HIPAA compliance.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Windows OS

Job description

Come work at the best place to give and receive care!

Job Description:

Who We Are:

Southern New Hampshire Health’s physician practices are dedicated to providing exceptional care and outstanding service to our patients and communities. Our Patient Service Representatives are often the first point of contact for patients and play a critical role in creating a positive experience across our network of practices.

About the Job:

The Patient Service Representative (PSR) Float is responsible for providing front office coverage across multiple Southern New Hampshire Health practice locations as needed. This role requires flexibility and the ability to travel between practices, sometimes supporting more than one location in the same day. The PSR Float serves as a vital resource to ensure seamless operations and excellent patient service throughout the organization.

What You’ll Do:

• Greet and direct patients, visitors, and customers in a professional and compassionate manner
• Answer incoming telephone calls and provide general information
• Perform patient check-in and check-out functions
• Schedule appointments and requested testing
• Enter and track referrals
• Verify and update patient demographic and registration information
• Collect and process co-pays and daily payment batches accurately
• Scan and index documentation into the electronic medical record
• Provide coverage for multiple practice locations, including weekend and holiday rotations as needed
• Support Patient Centered Medical Home initiatives and other special projects
• Maintain compliance with HIPAA and organizational policies and procedures

Who You Are / Requirements:

• High School Diploma or GED required
• Valid Driver’s License required
• Minimum one year of customer service experience preferred
• Strong written and verbal communication skills
• Familiarity with Windows-based office applications
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment and meet deadlines
• Caring and compassionate customer service approach
• Flexibility to travel to and work from various Southern New Hampshire Health practice locations
• Ability to adapt quickly to different offices, teams, and workflows

Why You’ll Love Us:

• Diverse work experience across multiple specialties and practice settings
• Opportunity to build relationships with teams throughout the organization
• Ongoing training and professional development opportunities
• Supportive and collaborative work environment
• Competitive compensation and comprehensive benefits package
• Meaningful work helping patients navigate their healthcare experience every day

& more!

Work Shift:

day

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.