Patient Service Representative, Float

Family Health Centers of San Diego; San Diego (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Per Diem

Excellent benefits

Employer retirement plan

Paid time off

Medical/Dental/Vision/Life Insurance

Employee discounts

Job summary

Family Health Centers of San Diego is seeking a Patient Service Representative Float - Per Diem to greet patients, register them, and enter information into the EHR with accuracy. The role covers scheduling, collecting payments, and verifying insurance eligibility, while supporting clinics as needed.

The candidate should have a High School diploma or GED, and 1–3 years of admin or customer service experience; Medical Assistant or CNA certification is preferred, with English/Spanish bilingual

Qualifications

• High School diploma or GED required.
• Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
• 1–3 years of experience related to administrative/clerical support, or customer service required; bilingual English/Spanish preferred.

Responsibilities

• Manage patient check-in and check-out from start to finish with accurate demographics and insurance data.
• Collect co-pays and payments from patients according to coverage specs and from self-pay patients.
• Screen for eligibility and financial assistance.
• Follow cash handling policies and procedures.
• Ensure patient information is correctly entered into the EHR in a timely manner.

Skills

Customer service

Administrative support

Bilingual English/Spanish

Education

High School diploma or GED

Tools

EHR systems

Job description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative Float - Per Diem to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, the employee may encounter a high volume of patients. As a PSR Float, will support clinics on an as needed basis to cover time off, training, or as directed.

Responsibilities

• Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients.
• Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash.
• Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Respond to customer billing and payment inquiries on an as needed basis.
• May escape billing issues as needed.
• Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
• Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
• Performs other duties as assigned.

Driver Requirements

• Age 21
• Licensed for a minimum of 3 years
• No violations and/or accidents within 3 years
• No vehicle related suspensions/reinstatements
• No DUI, reckless or felony Driving within 7 years

Requirements

• High School diploma or GED equivalent required.
• Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
• 1 – 3 years of experience related to administrative/clerical support, or customer service required Bilingual English/Spanish preferred.
• Traveling between sites and other locations is occasionally required.
• Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
• An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
• Reasonable accommodation may be provided on a case‑case basis.
• Mileage and other reimbursement governed by policy.

Rewards

• Position Type: Per Diem
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

We are excited to share that the salary range for this position is: $26.00 - $30.12 Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

About Us

Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved.

We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country.

Equal Employment Opportunities

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Anti-Discrimination Statement

Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.