Patient Service Representative, Emergency Department ( Daylight, Evening and Overnight Schedules)

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC is hiring for Patient Services Representatives to support patient registration at front desk and bedside across Allegheny County. Comprehensive training is provided, with flexible schedule options at multiple hospitals.

Required: High School diploma; preferred healthcare exposure and strong communication skills. Roles involve patient interaction, insurance verification, and payments, with emphasis on accuracy and confidentiality.

Qualifications

• Completion of High School graduate or equivalent.

Responsibilities

• Assist patients with the registration and check-in process.
• Verify insurance coverage and confirm eligibility.
• Collect patient payments including copayments, coinsurance, and deductibles.
• Secure signatures for consent to treat and financial responsibility.
• Provide exceptional customer service during urgent and stressful situations.
• Maintain confidentiality and compliance with healthcare regulations.

Skills

Interpersonal communication

Typing speed

Customer service

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

UPMC is hiring full-time and part-time Patient Services Representatives to support patient registration at both the front desk and bedside within our Emergency Departments across Allegheny County.

With various schedule options and opportunities available at multiple UPMC hospitals, you can find a position that fits your lifestyle and career goals.

No prior patient registration experience? No problem. We provide comprehensive training and ongoing support to help you succeed. Whether you're looking to start a career in healthcare, expand your professional skills, or make a meaningful difference during important moments in patients' lives, we'd love to hear from you.

What You'll Do

Key responsibilities include:

• Assisting patients with the registration and check-in process.
• Obtaining and updating demographic, insurance, and other required patient information.
• Verifying insurance coverage and confirming eligibility.
• Collecting and recording patient payments, including copayments, coinsurance, and deductibles.
• Securing required signatures for consent to treat, financial responsibility, and other necessary documentation.
• Providing exceptional customer service while supporting patients during urgent and often stressful situations.
• Maintaining accuracy, confidentiality, and compliance with healthcare regulations throughout the registration process.

Required Experience:

• Completion of High School graduate or equivalent.

Preferred Experience:

• One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
• Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
• Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
• Excellent interpersonal, written, and verbal communication skills are required.
• Initiative to work productively with minimal supervision.

Clearances/Licensure:

• Act 33 Child Clearance with Renewal
• Act 31 Child Abuse Recognition and Reporting Training.
• Act 34 Criminal Clearance with Renewal
• Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran