ED Patient Svcs Representative- UPMC Hanover, Part-Time, Day/Evening Shift

UPMC; Hanover (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC in Hanover, PA is seeking a Patient Access representative to coordinate all phases of the revenue cycle from scheduling and registration to referral and denial management. You will ensure accurate ADT registrations and assist with insurance eligibility and financial counseling.

The role requires strong communication, attention to detail, and the ability to work with clinical partners and patients in a fast-paced environment. Excellent interpersonal skills are essential.

Qualifications

• High school diploma or equivalent.
• 2 years of healthcare experience or 1 year in medical/billing/fiscal setting preferred.
• Knowledge of HIPAA rules and patient confidentiality strongly preferred.

Responsibilities

• Reconcile and maintain First Net ED Tracking Board and Hospital ADT system.
• Ensure accurate registration into ADT or clinical system during downtime with audit and reconciliation.
• Serve as central resource for ADT registration during evenings, weekends, and holidays.
• Confirm insurance eligibility and support reimbursement and coordination of benefits.
• Counsel patients on insurance coverage and collect payments including co-pays and deductibles.
• Provide a warm greeting for all patients and uphold UPMC core values.

Skills

Interpersonal communication

Customer service

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records

Job description

Purpose

Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management.

Responsibilities

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
• Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
• Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provides a warm greeting for all patients
• Support and contribute to UPMC core values and guiding principles of Your Care.
• Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
• Proper patient identification to start clinical record (utilizing biometrics if applicable)
• Facilitator of financial gatekeeping with clinical partners.
• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
• Obtains or updates necessary demographic and insurance related information.
• Works independently to perform a timely patient interview and registration for services at the bed side.
• Generates and completes all applicable forms and necessary communications.
• Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
• Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
• Completion of High School graduate or equivalent.
• 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred.
• Experience with personal computer based applications, other various office equipment and proficient typing skills.
• Excellent interpersonal, written and verbal communication skills are required.
• Initiative to work productively with minimal supervision. Able to work well under pressure.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran