Patient Service Representative - Dental Services Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to greet patients, verify identities, and manage front desk tasks for clinics and appointments. You will support registration, collect co-pays, and ensure accurate demographic and insurance information is captured.

In this role, you will handle check-in/out, scheduling, and end-of-day cash reconciliation while maintaining a welcoming environment for patients and guests. Strong customer service and accuracy are essential.

Qualifications

• Experience in a customer service position.
• Bilingual abilities are preferred.

Responsibilities

• Greets patients and guests, confirms identity and provides information related to visits.
• Completes check-in/out functions as directed.
• Updates patient demographics and insurance information.
• Completes patient registrations as needed.
• Obtains patient consents/authorizations.
• Collects co-pays, past due balances and point-of-service payments.
• Posts payments and processes billing information; performs end-of-day cash closing.
• Keeps waiting area clean and comfortable.
• Informs patients of delays or changes in appointment status.
• Schedules appointments as necessary.
• Performs other duties as assigned.

Skills

Customer service

Bilingual

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Description

ThePatient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

ThePatient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• May perform other duties as assigned.

Qualifications

Minimum Requirements

Education

• High school diploma or GED equivalent

Experience

• Previous experience in a customer service position

Preferred

• Bachelor’s degree
• Previous experience in a healthcare setting
• Working knowledge of medical terminology
• Bilingual

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.