Patient Service Representative Colonial Park • R20252949

Patient First; Falls Church (VA); In loco; USD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Long term care insurance

401(k) Retirement plan

Paid annual leave

Volunteer time off

Bereavement leave

Emergency leave bank

Overtime pay

Holiday pay

Double time on holidays

Employee discounts

Recruitment bonus

Patient care bonus

Descrizione del lavoro

Patient First in Falls Church, VA is seeking a friendly front desk associate to help patients at the kiosk, register them, and coordinate care with clinicians. You will explain billing policies, collect payments, and ensure accurate patient data entry with a customer-first approach.

The role requires reliable multi-tasking, basic typing, and excellent communication. You may support multiple centers as needed and participate in daily cash handling and office maintenance.

Competenze

• Must be 18 years or older.
• Basic typing skills.
• Excellent verbal and written communication.
• Ability to sit, stand and walk for up to 7 hours.
• Willing to work at any center as needed.

Mansioni

• Assist patients at the kiosk prior to registration and escort to treatment area when needed.
• Register patients accurately with excellent customer service and compassion.
• Explain billing policies and collect payments; issue receipts.
• Verify patient demographics, health, pharmacy and insurance data.
• Answer billing questions and provide itemized statements.
• Maintain cash handling duties and end-of-shift reconciliation.
• Receive, send and distribute correspondence; file and scan forms.
• Operate and maintain medical and office equipment as trained.
• Attend staff meetings and assist with additional duties as directed.

Conoscenze

Basic typing

Cash handling

Customer service

Multitasking

Formazione

High school graduate

Descrizione del lavoro

The responsibilities of this job include, but are not limited to, the following:

• A ssisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 – $23.00, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 40 1(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
• Recruitment bonus
• Patient Care Performance bonus (center employees only)