Patient Service Representative - Cardiology

Summit Health Management; New Britain (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k savings plan

FSA

Job summary

VillageMD in New Britain, CT, seeks an experienced Front Desk Receptionist to greet patients, manage check-in, verify insurance, and support clinical staff. You will ensure smooth patient flow and accurate data entry.

The role involves scheduling, answering calls, processing payments, and updating records across satellite offices as needed, with travel to sites. Benefits include a comprehensive package and 401k.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Heartsaver CPR within 30 days of hire.
• Experience with EHR and practice management systems preferred.
• Ability to communicate in English, both orally and in writing.

Responsibilities

• Greet visitors and direct them professionally.
• Maintain efficient patient flow through registration and scheduling.
• Answer phones, take messages, and route calls.
• Inform patients of delays and assist with comfort.
• Process self-pay, collect payments, and provide receipts.
• Accurately reconcile daily payments and deposits.
• Update patient information including demographics and insurance.
• Assist with pre-authorizations and referrals as needed.
• Communicate problems or issues to Office Supervisor promptly.

Skills

Customer service

Phone etiquette

Multitasking

Scheduling appointments

English proficiency

Education

High School Diploma or GED

Associate degree preferred

Heartsaver CPR within 30 days

Tools

EHR

Practice Management System

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

General Job functions

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Education, Certification, Computer and Training Requirements

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel

Ability to commute to satellite offices as needed.

About Our Commitment

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Total Rewards at VillageMD

• Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.