Patient Service Representative Boise Pain and Spine

Saint Alphonsus; Nampa (ID); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Saint Alphonsus Health System is seeking a friendly, empathetic front desk specialist for our Boise Pain and Spine Clinic. This role handles patient check-in, paperwork, insurance data, and payment collection with a focus on excellent service.

You will work four 10-hour shifts (6:30 AM–6:00 PM) Mon-Thu, supporting a diverse pain and spine team. Healthcare experience and EHR familiarity are valued, with opportunities for growth in a mission-driven organization.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Greet patients immediately and provide a positive customer service experience.
• Register patients for appointments and complete paperwork.
• Verify and update existing patient and insurance information.
• Keep patient appointments on schedule by notifying provider of patient arrival.
• Inform patients of delays and the anticipated wait time.
• Collect, record, and communicate patient balances for visits, tests, and supplies.
• Maintain knowledge of payer practices and deductibles.
• Assist patients with Financial Assistance paperwork.
• Maintain a neat work area and cash handling procedures.

Skills

Customer service

Healthcare experience

EHR experience

Medical terminology

Education

High School diploma

Tools

EHR systems

Job description

Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Boise Pain and Spine Clinic!

Our ideal candidate

is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.

POSITION DETAILS:

This Full-Time position will have a schedule of four 10hr shifts Monday - Thursday with hours between 6:30AM - 6:00PM. This position will support our diverse group of pain and spine providers.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes
  

ADDITIONAL DUTIES:

• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

About Saint Alphonsus:

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
• Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.