Patient Service Representative, Behavioral Health - HYBRID

Summit Health Management; New Providence (NJ); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management in New Providence, NJ, is looking for a Patient Service Representative to support behavioral health services in a hybrid role. You will greet patients, schedule appointments, handle referrals, and maintain patient records with confidentiality.

The role requires strong communication, data entry accuracy, and experience with EHR/Practice Management Systems. Hybrid schedule includes 3 days in-office and 2 days remote, with varied shifts.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Previous office experience preferred.
• Ability to communicate in English, both orally and in writing.
• Accurate data entry skills and strong customer service skills.

Responsibilities

• Greet patients/family and schedule appointments, hospital and ambulatory admissions/procedures.
• Answer telephone promptly and direct calls appropriately with proper etiquette.
• Schedule future appointments, tests, and referrals as ordered by physician.
• Maintain on-call schedule and beeper/MD contact information.
• Prepare patient charts and ensure forms are filed correctly.
• Obtain and verify patient information and maintain confidentiality.
• Assist with clerical duties including faxing, copying, filing, and mailing.

Skills

Customer service

Phone etiquette

Scheduling

Interpersonal communication

Data entry

Education

High School or GED

Associate degree preferred

Heartsaver certification within 30 days

Tools

EHR/Practice Management System

Office software (Windows)

Job description

## Patient Service Representative, Behavioral Health - HYBRIDApply: New Providence, NJ: Full time: Posted Today: R54784# **About Our Company**We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.**Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.# **Job Description**Status: Full Time - Benefit Eligible This is a **Hybrid** position: Monday - Friday, 3 days in the office, 2 days remote. We are seeking flexibility in availability for the 3 onsite days with shifts being:- 1 evening closing shift: 12:30pm - 9pm- 1 mid-day shift: 10:30am - 7pm- all other shifts will be 8:30am - 5pm \\*Scheduling will be based on operational needs, subject to change. **Essential Job functions:*** Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.* Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.* Schedules future appointments, tests, and completes referrals as ordered by the physician.* Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers.* Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.* Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available* Reconciles encounters daily according to policy and guidelines.* Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.* Performs various clerical duties including faxing, photocopying, filing and mailings.* Obtains, verifies and updates patient information; maintains confidentiality according to policies* Accurately completes any/all necessary forms for the patients.* Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room.* Establishes and maintains a positive working relationship with physicians and nursing staff* Protects the privacy and confidentiality of patients and employees.* Communicates any problems, equipment concerns or issues promptly to the Nurse Manager **General Job functions:*** Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures.* Arranges for specialty equipment/ services.* Interacts with outside vendors / contracted services.* Demonstrates understanding of submission of necessary documents for hospital.* Verbalizes procedure for collection of pre-admission testing data.* Demonstrates a working knowledge of insurance and pre-certification requirements.* Arranges types and distributes schedule.* Maintains office supplies and equipment.* Provides training to other office staff.* Logs surgical procedures.* Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures.* Verbalizes customer service skills to alleviate patient anxiety.* Demonstrates customer service skills when communicating with peers.* Collates and submits information.* Communicates repair orders to appropriate personnel.* Demonstrates good judgment in scheduling procedure to increase physician productivity.* Demonstrates understanding of fire safety and emergency procedures.* Other job duties as required. **Physical Job Requirements:*** Pushing and pulling, taking frequency and weight into consideration.* Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.* Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.* Physical agility, which includes ability to maneuver body while in place.* Dexterity of hands and fingers.* Balance is maintained during climbing, bending and/or reaching* Endurance (e.g. continuous typing, prolonged standing/bending, walking). **Education, Certification, Computer and Training Requirements:*** High School Graduate or GED required. Associate Degree preferred.* Heartsaver within 30 days of hire.* Previous PSR experience preferred. Previous office experience preferred.* Ability to communicate in English, both orally and in writing.* Must have excellent interpersonal and customer service skills.* Must have accurate computer data entry skills.* Must have the ability to organize and perform multiple tasks in a timely manner.* Knowledge of medical office and terminology preferred.* Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.* Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred. Pay Range: $18.13 - $22.02 HourlyThe provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.