Patient Service Representative Allouez

Prevea Health; Green Bay (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as a Patient Service Representative in Green Bay. You'll be the first point of contact for patients, ensuring a welcoming environment and efficient communication with medical staff. This role supports patient scheduling, insurance inquiries, and payment collection, making a significant impact on patient care and experience.

Qualifications

• 1-3 years in customer service; healthcare or insurance setting preferred.

Responsibilities

• Coordinate communication between patients, family, medical staff, and administrative staff.
• Obtain and confirm demographic and insurance information.
• Schedule and confirm patient appointments.

Skills

Communication

Empathetic Listening

Multitasking

Adaptability

Teamwork

Independent Critical Thinking

Education

High School Diploma

GED

Job description

Join to apply for the Patient Service Representative Allouez role at Prevea Health

JOB REQUIREMENTS: Patient Service Representative

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—their employees. We value kindness, responsibility, inclusivity, wellness, and inspiration. At Prevea, we provide continuous education, training, and support so every team member contributes to our success. Together, we are the best place to get care and the best place to give care.

Job Summary

The Patient Service Representative (PSR) at Prevea Health is responsible for welcoming, registering, and scheduling patients and visitors in a friendly and positive manner. This role acts as a liaison between patients and medical staff, creating a positive first impression whether over the phone, in person, or via MyPrevea.

Key Responsibilities

1. Coordinate communication between patients, family, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
2. Obtain and confirm demographic and insurance information.
3. Route medical inquiries, complaints, and messages appropriately.
4. Assist with financial inquiries, including policies, insurance, payments, and other needs.
5. Collect payments such as co-pays, balances, and payments at the time of service.
6. Complete account, referral, and claim workflows in work queues.
7. Schedule and confirm patient appointments.
8. Provide daily batch and deposit reports for processing.

Qualifications

• Education: High School Diploma and/or GED required.
• Experience: 1-3 years in customer service; healthcare or insurance setting preferred.
• Skills: Proficient in telephone and computer skills, excellent communication, empathetic listening, multitasking, adaptability, teamwork, and independent critical thinking.

Physical Demands

Sitting and standing frequently; for full details, follow the application link.

Prevea is an Equal Employment Opportunity/Affirmative Action employer.

Application Instructions

Apply online at: ipc.us/t/5F0B35D106BB4E19