Patient Service Representative Surgery

Prevea Health; Green Bay (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Join Prevea Health as a Patient Service Representative Surgery Scheduler, where your role will involve welcoming and registering patients, scheduling surgeries, and coordinating communications with medical staff. This position requires strong customer service skills, proficiency in telephone and computer usage, and a high school diploma. Enjoy continuous education and training opportunities in a supportive environment.

Qualifications

• 3-5 years experience in customer service, insurance, and/or healthcare preferred.
• Proficient telephone and computer skills with professional speaking abilities.
• Ability to provide exceptional customer service by assessing patient needs.

Responsibilities

• Schedules outpatient surgeries and procedures upon receipt of provider orders.
• Acts as a liaison between patients and medical staff to assist with inquiries.
• Handles cash and collects required payments in accordance with policies.

Skills

Customer Service

Telephone Skills

Computer Skills

Education

High School Diploma and/or GED

Job description

Join to apply for the Patient Service Representative Surgery role at Prevea Health

2 days ago Be among the first 25 applicants

Join to apply for the Patient Service Representative Surgery role at Prevea Health

JOB REQUIREMENTS: Back Patient Service Representative- Surgery

Scheduler- UW Pediatric Specialties- Allouez #25-271 Green Bay,

Wisconsin, United States Apply Apply for this job now! Apply Location

Allouez-005 Description PSR Surgery Scheduler Come work where we

specialize in you! We have nearly 2,000 reasons for you to consider a

career with Prevea Health-they\'re our employees. We\'re an organization

that values kindness, responsibility, inclusivity, wellness and

inspiration. At Prevea, we provide continuous education, training and

support so every member of the team contributes to our success. Together

we are the best place to get care and the best place to give care. Job

Summary The Patient Service Representative (PSR) Surgery Scheduler role

at Prevea Health is responsible for welcoming, registering, and

scheduling patients and/or visitors in a friendly and positive manner.

This position acts as a liaison between patients and medical staff. The

PSR Surgery Scheduler is responsible for creating a positive first

impression for anyone who uses Prevea Health services, whether over the

phone, in person, or through MyPrevea. What you will do Schedules

outpatient surgeries and procedures upon receipt of provider orders or

referrals. Coordinate communication between patients, family members,

staff, and providers-via phone, in person, or through MyPrevea; Direct

patient concerns, inquiries or complaints by receiving and routing

messages to appropriate staff. Obtain and confirm accurate demographic

and insurance/coverage information. Assist patient or caller with

questions regarding policies, insurances, payments, or other financial

needs. Works closely with the prior authorization team to review

insurance and surgery eligibility; following protocols for surgery

reschedules if necessary. Closely collaborates with the clinical

operations team to provide feedback regarding scheduling efficiencies

and opportunities. Appropriately handle cash and collect required

payments, including co-payments, outstanding balances, and payments due

prior to services being rendered in accordance with Prevea policies and

procedures. Provide error-free and accurate daily batch and/or deposits

To Appropriate Staff For Processing. Education Qualifications High

School Diploma and/or GED Required Experience Qualifications 3-5 years

Experience In Customer Service, Insurance, And/or Healthcare Preferred

Skills and Abilities Display proficient telephone and computer skills

with clear and professional speaking abilities. Able to provide

exceptional customer service by assessing patient needs, meeting quality

standards, and evaluating satisfaction. Capable of being empathetic and

responsive to patient\'s needs by actively listening, asking appropriate

questions, and continually looking for ways to provide assistance. Able

to\... For full info follow application link. Prevea is an Equal

Employment Opportunity/Affirmative Action employer \*\*\*\*\*

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4BCF1F82487C47EC

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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