Patient Service Representative - 30 hours

Thundermist Health Center; West Warwick (RI); On-site; USD 34,000 - 49,000; Part time

Job summary

Thundermist Health Center in West Warwick, RI, is seeking a part-time Patient Service Representative for our Dental department. You will greet patients, handle front desk check-in, schedule and coordinate dental appointments, verify insurance, collect copays, and ensure accurate registration records to support clinicians in delivering care.

The ideal candidate is welcoming, organized, detail-oriented, and customer-focused, with strong communication and telephone etiquette.

Qualifications

• Accurate data entry skills and strong attention to detail.
• Excellent communication and customer service skills, including professional telephone etiquette.
• Knowledge of medical terminology, diagnosis coding, billing procedures, or dental insurance is a plus.
• Candidates who don’t meet every preferred qualification are encouraged to apply.
• A commitment to patient-centered service and Thundermist’s mission of caring for our community.

Responsibilities

• Welcome patients and manage all aspects of check-in and registration.
• Schedule, confirm, and coordinate dental appointments, ensuring accuracy and appropriateness of booking.
• Verify dental insurance coverage and patient copays prior to each visit.
• Enter and maintain patient registration data, encounter billing information, and insurance changes with complete accuracy.
• Prepare patient records ahead of dental visits.
• Answer all incoming calls promptly and take complete, accurate messages.
• Collect payments at the time of service.
• Obtain referrals to specialists and schedule follow-up appointments as needed.
• Provide daily productivity and collection reports to the Practice Manager.

Skills

Data entry

Customer service

Telephone etiquette

Attention to detail

Medical/dental terminology

Job description

DENTAL - West Warwick - Main Street, 1219 Main Street, West Warwick, Rhode Island, United States of America

Job Description

Posted Thursday, August 6, 2026 at 4:00 AM

About the Role

Are you a Patient Service Representative who loves creating a welcoming first impression and keeping things running behind the scenes? At Thundermist Health Center, you’ll be the friendly face and voice of our Dental department — greeting patients, scheduling appointments, verifying insurance, collecting payments, and making sure every visit starts and ends smoothly. You’ll handle registration, answer incoming calls, and keep accurate records so our clinical team can focus on delivering great care. If you’re organized, people-focused, and want your work to support health equity in our community, we want to hear from you.

What You’ll Do

Reporting to the Dental Practice Manager, you’ll be the hub of daily operations at the front desk.

• Welcome patients and manage all aspects of check-in and registration.
• Schedule, confirm, and coordinate dental appointments, ensuring accuracy and appropriateness of booking.
• Verify dental insurance coverage and patient copays prior to each visit.
• Enter and maintain patient registration data, encounter billing information, and insurance changes with complete accuracy.
• Prepare patient records ahead of dental visits.

Communication & Collections

• Answer all incoming calls promptly and take complete, accurate messages.
• Collect payments at the time of service.
• Obtain referrals to specialists and schedule follow-up appointments as needed.
• Provide daily productivity and collection reports to the Practice Manager.

What We’re Looking For

You’re someone who brings a warm, professional presence to every interaction — on the phone, at the front desk, and with colleagues across the clinic.

• Accurate data entry skills and strong attention to detail.
• Excellent communication and customer service skills, including professional telephone etiquette.
• Knowledge of medical terminology, diagnosis coding, billing procedures, or dental insurance is a plus.
• Candidates who don’t meet every preferred qualification are encouraged to apply.
• A commitment to patient-centered service and Thundermist’s mission of caring for our community.

Schedule & Locations

This is a part time 30 hour position at a Thundermist Health Center Dental location. You’ll need to be available for flexible scheduling based on coverage needs and may include shifts during the following hours of operation: Monday through Friday from 8:00 AM to 8:00 PM; candidates must be available to work evenings and holidays as needed.

You’ll work onsite in a general office environment within our Dental department.

• Moderate physical activity including walking, standing, sitting, bending, and stretching.
• Regular use of a PC, multi-line phone system, and standard office equipment.

Our Values

Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you’ll feel at home here.

Ready to join a team that truly cares?

Apply today.

Thundermist Health Center is an equal opportunity employer.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex,

national origin, disability status, genetics, protected veteran status, sexual orientation,

gender identity or expression, or any other characteristic protected by federal, state, or local laws.

DENTAL - West Warwick - Main Street, 1219 Main Street, West Warwick, Rhode Island, United States of America