Patient Service Representative 1- MMF Pediatrics

Marshall Medical Center; Placerville (CA); Sur place; USD 29 000 - 33 000; Plein temps

Résumé du poste

Marshall Medical Center in Placerville, CA seeks a Patient Service Representative 1 to provide admin support for MMF Pediatrics - PV. You are the first contact for patients and families, handling registration, scheduling, and billing inquiries with a courteous, efficient approach.

This role involves daily clerical tasks, phone handling, and may assist in orienting new staff; regular days with standard hours; experience in medical settings preferred.

Qualifications

• High school diploma or GED required.
• Knowledge of medical terminology and insurance billing preferred.
• Customer service experience preferred.
• Ability to work in a fast-paced environment with interruptions.

Responsabilités

• Register patients and schedule appointments.
• Answer phone calls and direct inquiries to appropriate staff.
• Address billing inquiries and collect/verify information.
• Provide clerical support to the clinic and staff as needed.

Connaissances

Detail oriented

Interpersonal skills

Communication skills

Organizational skills

Office equipment

Customer service

Insurance verification

ID.me verification

Formation

High School Diploma or GED

Description du poste

Department:

MMF Pediatrics - PV

Shift:

Primarily Days (United States of America)

Employee Type:

Regular

Per Diem Type (if applicable):

Minimum Pay Range:

$21.00 - $24.15

POSITION SUMMARY

The Patient Service Representative 1 offers administrative support to both patients and clinicians under the guidance of the Practice Director. Serving as the first point of contact for patients, families, and external parties, this role requires excellent communication and customer service skills. Responsibilities include patient registration, scheduling, addressing billing inquiries, and managing phone calls. This position also provides daily clerical support to the clinic and may assist in orienting new staff or support other departments when necessary.

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POSITION QUALIFICATIONS

Education/Licensure/Certification:

• High School Diploma or GED

Knowledge:

• Basic medical terminology, insurance billing, and computer familiarity is preferred.
• Customer service experience preferred.

Skills:

• Detail oriented.
• Effective interpersonal, communication, and organizational skills.
• Basic office equipment familiarity.
• Ability to work in a fast-paced environment with frequent interruptions.
• Maintaining a positive disposition at all times is required.

• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).