Patient Service Representative

Akron Children's; Youngstown (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide front-desk support, handle co-pays, and coordinate patient scheduling. The role emphasizes strong customer service, accuracy in payments, and a caring approach to patients and families in a busy healthcare setting.

The position is onsite in Ohio, with full-time status and a bi-weekly 80-hour schedule. Prior experience in medical offices and proficient Microsoft Office skills are valued assets for success.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Experience in healthcare environment preferred.
• Experience with Microsoft Office (Outlook, Excel, Word) required.

Responsibilities

• Greet patients and families and respond to questions promptly and compassionately.
• Perform at-visit duties including co-pay collection, patient tracking, and other tasks as directed.
• Schedule patient visits and diagnostic testing using hospital procedures and resources.
• Manage third-party payors and collect co-pays.
• Handle routine clerical tasks (faxing, copying, filing, mailings, messages) and maintain front desk inventory.
• Ensure HIPAA compliance and maintain a welcoming department appearance.
• Provide cross-coverage for clerical/administrative duties as needed.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Full-Time: 80 Hours Bi-Weekly
Variable Schedule
Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Full Time
FTE: 1.000000
Status: Onsite