Patient Service Representative

Pride Health; Wyoming (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking a Patient Services Representative for a contract position. Responsibilities include welcoming patients, scheduling, and ensuring accurate records. Ideal candidates will possess strong customer service and communication skills, with a high school diploma or equivalent preferred.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Previous experience in registration, billing, and/or administrative role in a hospital or medical office preferred.
• Knowledge of ICD-10 and/or CPT-4 coding preferred.

Responsibilities

• Welcome and greet all patients and visitors utilizing AIDET.
• Ensure accurate demographic and insurance information is obtained.
• Handle daily cash reconciliation and balance cash drawer.

Skills

Customer Service

Communication

Attention to Detail

Education

High School diploma or equivalent

College education of 1-2 years, preferred

Job description

This range is provided by Pride Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $24.00/hr

Length of assignment – 3 months + Possible Extension

Pay rate –$23.00/hr. to $24.00/hr.

Description:

Essential Functions and Responsibilities:

1. Welcome and greet all patients and visitors utilizing AIDET, in person and/or over the phone.

2. Ensure accurate demographic and insurance information is obtained from the patient and/or their representative.

3. Verify patient insurance is active through Real Time Eligibility (if RTE is down must utilize insurance websites).

4. Complete Epic WQs daily.

5. Collaborate with all departments to ensure applicable protocols and processes are followed.

6. Schedule walk-in testing for patients, when applicable.

7. Collect patient co-pays, deductibles and any outstanding balances.

8. Responsible for daily cash reconciliation and balancing of cash drawer.

9. Required to work on-call and holiday schedules.

10. Utilize a workstation on wheels (WOW) at the bedside to perform registration, as needed.

11. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Knowledge, Skills and Abilities:

High School diploma, GED, or equivalent.

College education of 1-2 years, preferred.

Previous experience in registration, billing, and/or administrative role in a hospital or medical office preferred.

Previous experience utilizing medical terminology preferred. ICD-10 and/or CPT-4 coding, preferred.

Behavioral Expectations: (Common to all positions)1. Support the mission, vision, and values of the organization.2. Treat others and their ideas with respect and dignity.3. Set a good example for others.4. Be an active coach for everyone in the organization.5. Maintain the highest standards of honesty, integrity, and communication.6. Insist on excellence and be accountable to one another.7. Build group cohesiveness and pride through teamwork.8. Demonstrate confidence in UMH-West and its workforce in all areas of the community.9. Value and promote creativity and the change process.10. Be a good communicator and listener; be available and visible.11. Develop yourself to your highest potential.12. Active participation in Quality Initiatives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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