Patient Service Representative

Mary Free Bed; Walker (MI); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Mary Free Bed seeks a front desk–oriented team member to greet and assist patients, families, and visitors at the check-in/out desk. You will handle registrations, insurance verifications, and explain benefits, while supporting scheduling and patient financial services.

The role emphasizes accurate data entry, excellent phone and customer service skills, and the ability to thrive in a fast-paced hospital setting, collaborating with clinicians and staff to ensure smooth operations.

Qualifications

• GED or Diploma required; Associate degree preferred.
• Computer experience with high accuracy data entry.
• Excellent telephone and customer service skills.
• Strong organizational, interpersonal, communication, and customer service skills.
• Ability to thrive in a high-paced environment and interact with professional staff.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department.
• Interact in a customer-focused manner during referral processing.
• Provide office support for Scheduling and Patient Financial Services staff.
• Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.

Skills

Customer service

Telephone skills

Data entry

Interpersonal skills

Communication

Education

GED/ Diploma

Associate degree

Bachelor’s degree

Job description

Hours

Hours: 8 hour shift during the Hours of Operation: 7:00A-6:30P Mon-Friday

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department. Interact in a customer focused manner during referral processing. Provide office support for all Scheduling and Patient Financial Services staff. Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.

Essential Job Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department.
• Interact in a customer focused manner during referral processing.
• Provide office support for all Scheduling and Patient Financial Services staff.
• Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.

Customer Service Responsibilities

• Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
• This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

• Contribute by identifying problems and seeking solutions.
• Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Minimum of the GED/Diploma, Associates degree preferred.
• Computer experience with high accuracy level of data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.

Preferred Job Qualifications

• Bachelor’s Degree in a health-related field.
• Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties.
• Working knowledge of ICD-10-CM and CPT coding classification systems.
• Knowledge of medical terminology and clinical rehabilitation.

Physical Requirements for Essential Job Qualification Levels

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)
• Remain in a stationary position: Majority
• Traverse or move around work location: None
• Use keyboard: Frequently
• Operate or use department specific equipment: None
• Ascend/Descend equipment or ladder: None
• Position self to accomplish the Essential Functions of the role: Frequently
• Receive and communicate information and ideas for understanding: Frequently
• Transport, position, and/or exert force: Up to 10 pounds: Occasionally
• Up to 25 pounds
• Up to 50 pounds
• Up to 75 pounds: More than 100 pounds
• Other weight: Up to___ pounds
• Other: None

Compensation

Compensation based on experience, starting from $19.50. The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. At Mary Free Bed, we work towards putting everybody in motion. Fueled by our passion for innovative, integrated rehabilitation care, our teams work together to elevate everyone’s potential. Whether you’re here to ensure a safe environment at our hospitals, provide clinical care or help our patients navigate their next appointment, we’re united by the same mission: to restore hope and freedom through rehabilitation. Everyone plays an integral role in defining a better future for ourselves, our patients, and our communities. You included.