Patient Service Representative

20 Mary Free Bed Orthotics & Prosthetics + Bionics; Saginaw (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

403b retirement fund

PTO

Tuition reimbursement

Yearly increases

Job summary

Mary Free Bed Orthotics & Prosthetics + Bionics in Saginaw, MI is seeking a Patient Service Representative to greet patients, handle check-in/out, verify insurance, and coordinate scheduling. You will interact with patients, families, and staff to ensure smooth registration and billing processes in a fast-paced environment.

The role offers a 40-hour work week with 8:00 AM–4:30 PM hours, comprehensive benefits, annual raises, 403(b) retirement, PTO, and tuition reimbursement, with holidays

Qualifications

• GED or Diploma required; Associate's or Bachelor's preferred.
• Excellent telephone and customer service skills.
• High accuracy data entry and basic computer proficiency.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk.
• Accurately collect and analyze demographic, insurance/financial, and clinical data for pre-registration and registration.
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs.
• Manage calls from insurance/care managers to coordinate multi-discipline care for patients.
• Collect charges and post cash receipts; provide financial guidance for self-pay balance options and charity care.
• Receive and respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives.
• Perform other appropriate activities to meet patient needs and departmental outcomes.
• Provide clerical/therapist support as delegated by Manager.
• Demonstrate excellent customer service and teamwork; uphold confidentiality.
• Contribute to quality improvement by supporting patient/family satisfaction efforts.

Skills

Excellent telephone skills

Customer service oriented

Data entry accuracy

Education

GED or Diploma

Associates degree preferred

Bachelor’s degree preferred

Job description

Job Title: Patient Service Representative Primary Location: Mary Free Bed at Covenant - Saginaw, MI Department: Mary Free Bed Orthotics & Prosthetics + Bionics - Saginaw Weekly Schedule Hours: 40 hours, Monday- Thursday 8am-4:30pm, Fridays 8am-3pm, No holidays or weekends Compensation: starting at $19.50 and goes up based on experience Full benefit package, yearly increases, 403b retirement fund, PTO, Tuition reimbursement, and so much more!

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration, authorization/verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department. Interact in a customer focused manner during referral processing. Provide office support for all Scheduling and Patient Financial Services staff. Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services.

Essential Job Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
• Manage calls from insurance/care managers to coordinate multi discipline care for patients
• Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
• Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
• Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
• Provide various other responsibilities and clerical/therapist support as delegated by Manager

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Minimum of the GED/Diploma, Associates degree preferred
• Computer experience with high accuracy level of data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.

Preferred Job Qualifications

• Bachelor’s Degree in a health-related field
• Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties.
• Working knowledge of ICD-10-CM and CPT coding classification systems.
• Knowledge of medical terminology and clinical rehabilitation.

Physical Requirements

Physical Requirements for Essential Job Qualification Levels: None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position: Majority Traverse or move around work location: None Use keyboard: Frequently Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: Frequently Receive and communicate information and ideas for understanding: Frequently Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: Up to 50 pounds: Up to 75 pounds: More than 100 pounds: Other weight: Up to___ pounds: Other: None

Equal Opportunity and Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail].

Mary Free Bed is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

We’ll embrace all people by:

Treating everyone with dignity and respect.

Opening more doors to opportunity for others to succeed.

Growing talent and people.

Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.

Taking action against discrimination.

Honoring our differences and how we collaborate.

Educating staff, patients and the communities we care for.

Restoring hope and freedom, together.

Whether you’re here to ensure a safe environment at our hospitals, provide clinical care or help our patients navigate their next appointment, we’re united by the same mission: to restore hope and freedom through rehabilitation. Everyone plays an integral role in defining a better future for ourselves, our patients, and our communities. You included.