Patient Service Representative

Meharry Medical College; United States; On-site; USD 20,664 - 30,307; Full time

Job summary

Meharry Medical College is seeking a Daily Operations professional to manage front office duties, schedule appointments, register new patients, and guide patients through the visit. The role includes confirming appointments, recording demographics and insurance details, and collecting payments as part of daily workflows.

Ideal candidates communicate clearly, handle multiple priorities under pressure, and are familiar with medical terminology, CPT/ICD9 coding, and insurance workflows to support

Qualifications

• Bilingual Spanish preferred but not required; excellent oral and written communications skills.
• Medical/dental terminology sufficient to explain procedures; knowledge of CPT and ICD9 coding.

Responsibilities

• Schedule patient appointments and verify demographics and insurance information.
• Register new patients and collect co-pays, deductibles, and balances; verify financial eligibility.
• Answer phones professionally and direct patient flow; greet patients and confirm appointments.
• Maintain waiting areas and assemble/ release medical records per protocol; conduct patient callbacks as directed by providers.

Skills

Bilingual Spanish

Job description

Daily Operations

Responsible for performing all aspects of the patient encounter from scheduling appointments, registering new patients, screening by phone or in person all patients through the check-out process. Daily Operations Performs front office and other clerical duties including, but not limited to: answers phones in a courteous and professional manner; greets all patients and confirms their appointment time; directs patient flow to assure smooth activity; monitors waiting room activity; maintains clean waiting areas. Accurately schedules all patient appointments and return appointments based on physician/dentist or student doctor and medical/dental specialty; obtains, verifies and records patient demographic information including all insurance information required by the appointment system; Verifies financial eligibility of all patients scheduled; Obtains necessary authorizations based on patient’s insurance requirements; confirms all appointments within 48 hours of scheduled time; reconciles no show patients; schedules revisit appointments as needed; Conducts patient callbacks as directed by providers. Responsible for collection activities in the service area to include co-payments, deductibles, non-covered services and self-pay balances; assembles, updates, copies and releases records according to medical/dental record protocol. Performs other duties as assigned.

Required Skills

Bilingual (Spanish) preferred but not required. Excellent oral and written communications skills and ability to communicate clearly by telephone or in person. Ability to work under pressure; skilled at managing multiple priorities. Medical/dental terminology sufficient to identify and explain medical/dental procedure to patients, third party payers and medical facility personnel. Knowledge of CPT and ICD9 coding. Sufficient knowledge of insurance plans to correctly weigh need for prior authorization of procedures and referrals and to interpret patient financial information. Typing speed and accuracy in order to correctly enter needed volume of data on computer and query accounts while talking with patient on the telephone.

Required Education and Experience

Bilingual (Spanish) preferred but not required. Excellent oral and written communications skills and ability to communicate clearly by telephone or in person. Ability to work under pressure; skilled at managing multiple priorities. Medical/dental terminology sufficient to identify and explain medical/dental procedure to patients, third party payers and medical facility personnel. Knowledge of CPT and ICD9 coding. Sufficient knowledge of insurance plans to correctly weigh need for prior authorization of procedures and referrals and to interpret patient financial information. Typing speed and accuracy in order to correctly enter needed volume of data on computer and query accounts while talking with patient on the telephone.

About Meharry

Meharry Medical College was founded just 11 years after the end of the Civil War with the mission of educating African Americans to serve the underserved. Today, the nation’s largest private, historically black academic health sciences center has trained thousands of health care professionals. Three out of every four Meharrians return to urban or rural communities to serve others by providing medical or dental services. Our faith-based roots within the United Methodist Church inspire us to respect and serve all. Our standards are high within an educational environment that is nurturing. We believe that health equity is key to alleviating suffering. Whether our graduates are physicians, dentists, scientists, professors or public health professionals, the Meharry experience equips them to affect the world as a force for change led by our motto: “Worship of God Through Service to Mankind".

Mission

Meharry Medical College is a global academic health sciences center advancing health equity through innovative research, transformative education, exceptional and compassionate health services and policy-influencing thought leadership. True to its legacy, Meharry empowers diverse populations to improve the well‑being of humankind.

Core Values

Meharry Medical College is a community of scholars and learners committed to excellence Accountability with transparency Equity with inclusion Respect with collegiality Service with compassion Integrity without exception

Equal Employment Opportunity Statement

Equal Employment Opportunity Statement Meharry Medical College complies with Title IX and is an affirmative action employer. Candidates will be considered for employment without discrimination for an non-merit reason such as race, color, national origin, sex, religion, age, handicap or veteran status.

Contact

For questions regarding employment, please contact 615-327-6336 or [e-mail].