Patient Service Representative

3000 Montefiore Medical Center; United States; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Insurance benefits package

Comprehensive benefits

Job summary

The Patient Service Representative (PSR) position at Montefiore Medical Group is a pivotal role responsible for ensuring a seamless patient experience. The PSR plays a crucial part in the patient journey by managing tasks such as registration, appointment scheduling, insurance verification, and billing.

They are the frontline point of contact for patients, providing exceptional customer service, addressing inquiries, and maintaining a positive atmosphere within the medical facility.

Qualifications

• High school diploma or GED required; progression to higher education not required.
• Strong communication and time-management skills essential for patient flow.
• Experience with insurance verification and billing processes preferred.
• Spanish language ability considered a plus; familiarity with EHR systems helpful.
• 1-3 years of office experience desirable; attention to detail crucial.

Responsibilities

• Performs clerical functions to ensure efficient clinic operation.
• Schedules appointments and coordinates diagnostic services and referrals.
• Verifies insurance coverage and records payments using automated systems.
• Handles patient check-out and provides necessary paperwork and instructions.
• Collaborates with medical staff to facilitate patient care.
• Ensures accuracy and completeness of patient medical records.
• Maintain adaptability for a fast-paced daily schedule.

Skills

Strong communication

Attention to detail

Time management

Spanish speaking

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records

Job description

City/State: Bronx, New York. Grant Funded: No. Department: MMG - Clerical - WBFP. Bargaining Unit: 1199. Work Shift: Day. Work Days: ALTERNATE WORK SCHEDULE. Scheduled Hours: 9:30 AM-6 PM. Scheduled Daily Hours: 7.5 HOURS. Hourly Rate: $28.00. For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here.

The Patient Service Representative (PSR) position at Montefiore Medical Group is a pivotal role responsible for ensuring a seamless patient experience. The PSR plays a crucial part in the patient journey by managing tasks such as registration, appointment scheduling, insurance verification, and billing. They are the frontline point of contact for patients, providing exceptional customer service, addressing inquiries, and maintaining a positive atmosphere within the medical facility. Additionally, PSRs collaborate with healthcare professionals, utilize electronic health record systems, and adhere to privacy regulations to guarantee the accuracy and confidentiality of patient information. This position requires strong communication skills, attention to detail, and a commitment to upholding Montefiore Medical Group's standards of excellence in patient care and service.

Responsibilities and Requirements

• Performs a variety of clerical functions to ensure the efficient operation of a clinic or physician's office.
• Schedules appointments and coordinates diagnostic services and referrals to specialists.
• Verifies insurance coverage status and collects and records payments utilizing automated systems.
• Process patient check-out, including providing necessary paperwork and instructions.
• Collaborate with medical staff, nurses, and other healthcare professionals to facilitate efficient patient care.
• Ensure accuracy and completeness of patient medical records.
• Candidate should be able to perform a variety of clerical functions to ensure the efficient operation of a clinic or physician's office.
• Candidate should have a basic knowledge of insurance, computer skills, be able to schedule appointments and coordinate diagnostic services and referrals to specialists.
• Candidate should also be comfortable with a dynamic, fast-paced daily schedule and be able to adapt well to change.
• The candidate must also have strong time management skills and great attention to detail.
• 1-3 years of experience in an office setting.
• Knowledge of Microsoft office. Spanish speaking preferred.

HOURS: Monday, Wednesday 12:30P - 9:00P Tuesday, Thursday, Friday 9:30A - 6:00P 1 Saturday per month 8:15A - 1:00P

Education: High School Diploma or GED required. Associates are eligible to apply for a lateral transfer after completion of one (1) year of service in their present position, with the following exception: an Associate who has received a written warning is not eligible for a transfer/promotion prior to six (6) months from date of issuance; an Associate who has been suspended is not eligible for transfer/promotion prior to one (1) year from date of suspension. Part-time Associates who have completed their probationary period can move to full-time vacancies within their department provided such movement will not unreasonably reduce the operational efficiency of that department. Probationary period is three (3) months for full-time employees, and four (4) months for part-time employees who works more than 3/5 of the normal workweek.

Montefiore Medical Center’s advancement in the healthcare industry is also yours. Take your career to the next level by joining our trek to become the world’s leading healthcare system.

We are an equal opportunity employer.

Montefiore Medical Center is an equal employment opportunity employer.

Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

• An assortment of insurance products and discount programs through Voluntary Benefits.
• Check out our comprehensive benefits available to you when you join our outstanding team!

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve.

Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation.

Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise.

To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives.