Patient Service Representative

EyeCare Services Partners (ESP); Sycamore (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, optical benefits

401K

Paid parking

Paid holidays

Job summary

Hauser-Ross Eye Institute in Sycamore, IL, seeks a full-time Front Desk Representative to greet patients, verify insurance, manage appointments and maintain records. This role is pivotal as the first impression in a medical setting, requiring calm, compassionate interaction and reliable multitasking.

Join a team that values service, offers regular hours with no late evenings, and a supportive environment. Training provided; opportunities to grow within ophthalmology and optometry services.

Qualifications

• High school diploma or equivalent is required.
• Must be compassionate and can establish confidence and trust with patients.
• Must have the ability to remain calm and professional under pressure or stress.
• Highly energetic with a positive attitude.
• Possess strong written and verbal communication skills.
• Create and maintain positive interpersonal relationships.
• Ability to perform as part of a team as well as work independently.
• One or more years’ experience working in a medical practice preferred.
• Knowledge of medical and vision and insurances preferred.
• Basic computer knowledge required.
• Experience with NextGen, Microsoft, Clearwave preferred.

Responsibilities

• Greet and assist patients at check-in.
• Verify insurance and manage appointment schedules.
• Collect co-pays and balances accurately.
• Maintain patient confidentiality and clean reception area.
• Answer calls with proper etiquette.
• Travel between locations to support front office operations (if multi-location).
• Work early mornings, late evenings, weekends as needed.
• Assist with inventory of retail items if applicable.

Skills

Compassionate

Calm under pressure

Energetic

Communication skills

Interpersonal

Team player

Medical office experience

Eye/vision knowledge

Computer literacy

NextGen experience

Education

High school diploma

Tools

NextGen

Microsoft Office

Clearwave

Job description

Thank you for your interest in Dekalb Eye Consultants/Hauser-Ross Sycamore . This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens that matches your qualifications, we will reach out to you at that time.

We are seeking a full-time Front Desk Representative to join our respected practice in Sycamore, Illinois.

This is your chance to build a rewarding career in eye care with a team that values your skills and supports your growth. Enjoy regular hours with no late evenings or major holidays, a comprehensive benefits package, and a collaborative work environment where your contributions truly make a difference.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership. We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Hauser Ross Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Patient Services Representative will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient co-payments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
• Paid parking where applicable
• Paid holidays and generous paid time off
• Team oriented working environment where you are heard and respected