Patient Service Representative

BJC HealthCare; Sullivan (MO); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with match

Tuition assistance

Paid time off

Job summary

BJC HealthCare in Sullivan, Missouri seeks a full-time Patient Services Representative to be the first point of contact in a busy outpatient setting. You will manage check-ins, scheduling, and patient billing while ensuring accuracy and friendly service.

The role supports a day shift with a 40-hour week, and requires data entry and insurance verification. Prior medical office experience is preferred; benefits are included as part of BJC Total Rewards.

Qualifications

• High School Diploma or GED required.
• 2-5 years experience in patient services.
• Experience in outpatient or medical office environment is preferred.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Maintains patient check-ins and appointment scheduling.
• Verifies health insurance information and educates patients on applicable regulations; collects payments.
• Performs data entry of service charges and assigns diagnostic codes.
• Coordinates information with Central Billing Office to ensure charges are captured.

Skills

Customer service

Phone handling

Data entry

Communication

Education

High School Diploma or GED

Tools

EHR systems

Billing software

Job description

Additional Information About the Role

Come join our team as a full-time Patient Service Representative with BJC in Sullivan, Missouri, this is a rare opportunity to join a great team!

• Outpatient
• Preferred Medical Office Experience
• 40-Hours per week
• Day Shift
• Benefit Eligible
• Every 7th weekend

Overview

Missouri Baptist Sullivan Hospital is a designated critical access hospital committed to providing quality health care service to residents in Crawford, Franklin and Washington counties.

The hospital has enhanced and expanded the health care services available to the greater Sullivan community with its state-of-the-art emergency department, modern childbirth center, critical care unit, multiroom surgical suite, expanded cardiac rehab services, and a cancer center. A 22,500 square-foot medical office building provides offices for primary care physicians as well as space for a variety of visiting medical and surgical specialists from the St. Louis area.

Missouri Baptist Sullivan Hospital operates four rural health clinics providing quality health care to surrounding communities. In addition, the hospital operates a comprehensive Therapy and Rehabilitation department and an award-winning Wound Care Center with two hyperbaric chambers.

The Sullivan medical clinic is a well-established, multi-discipline physician group providing family, internal and OB care.

Preferred Qualifications

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer