Patient Service Representative

Akron Children's; Stow (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Akron Children's is seeking a Patient Service Representative to provide a comprehensive set of business, financial and appointment-related services. Responsibilities include greeting patients, handling co-pays, scheduling visits, and ensuring a positive patient experience in a onsite, full-time capacity.

Ideal candidates will have a high school diploma, strong interpersonal and organizational skills, and familiarity with Microsoft Office.

Formación

• Excellent interpersonal skills to communicate effectively via telephone or face-to-face.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Basic math skills to process insurance co-payments.

Responsabilidades

• Greet and assist patients and families; respond to questions promptly and professionally.
• Perform point-of-service activities such as visit prep, co-pay collection, and patient tracking.
• Schedule patient visits or diagnostic testing using hospital procedures and resources.
• Handle third-party payors and collection of co-pays.
• Complete routine clerical tasks (faxing, copying, filing, mailings, messages).
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by adjusting priorities based on workload.
• Ensure department appearance and waiting area cleanliness.
• Provide clerical cross coverage as needed and follow HIPAA requirements.

Conocimientos

Interpersonal skills

Organizational skills

Communication

Basic math

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Full-Time: 80 Hours Bi-Weekly

Variable Schedule

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite