Patient Service Representative

BJC Medical Group; Shiloh (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Paid time off

Job summary

BJC Medical Group is seeking a Patient Services Representative to be the first point of contact in our Shiloh/Belleville outpatient offices. This full-time role handles patient check-ins, appointment scheduling and basic billing tasks in a busy, patient-focused environment.

The ideal candidate has 2–5 years of front desk experience, strong communication skills and accuracy with data entry. Day shift, no call, no weekends, benefits eligible, and a stable team to grow with.

Qualifications

• High School Diploma or GED required.
• 2–5 years front desk experience preferred.
• Preferred Medical Office Experience is a plus.

Responsibilities

• Handle telephone calls from patients and staff; forward triage as needed.
• Perform receptionist duties with accuracy and professionalism.
• Verify health insurance information and educate patients on applicable regulations; collect payments.
• Data entry of service charges and diagnostic codes for physician and clinic-related charges.
• Coordinate information with Central Billing Office to ensure charges are captured and collected.

Skills

Customer service

Telephone handling

Data entry

Front desk

Education

High School diploma or GED

Tools

Medical office software

Job description

Additional Information About The Role

Come join our team as a full-time Patient Service Representative with BJC Medical Group in Shiloh & Belleville, Illinois, this is a rare opportunity to join a great team!

• Outpatient
• Preferred Medical Office Experience
• 40-Hours per week
• Day Shift
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Overview

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

Since 1994, BJC Medical Group has provided access to the world’s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Benefits And Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To Learn More, Go To Our Benefits Summary.

Not all benefits apply to all jobs

Equal Opportunity Employer