Patient Service Representative

Provo Surgery Center; Provo (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

Life Insurance

PTO

401(k) match

Job summary

Provo Surgery Center is seeking a Patient Services Representative to support the front end of our surgical services. The role involves registering patients, posting charges and payments, and counseling on insurance and payment issues before procedures.

You will collect insurance details, co-pays and other amounts, and ensure data accuracy in the billing system. A strong customer service background is essential for successful patient interactions.

Qualifications

• Two years minimum of customer service experience.
• Familiarity with insurance, billing and eligibility processes is a plus.

Responsibilities

• Charge capture and over-the-counter payment posting.
• Register patients for surgery.
• Counsel patients and families on insurance and payment issues prior to surgery.
• Ensure insurance, demographic, and eligibility data are collected and entered accurately.
• Register patients in the system and collect co-pays, deductibles, and other amounts at service time.
• Balance receipts and reconcile daily work batches.

Skills

Customer service

Education

High school diploma or GED

Job description

Job Category: Registration and Scheduling

Requisition Number: PSR00041840

• Posted : September 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

GENERAL SUMMARY OF DUTIES:

The Patient Services Representative performs general business office functions that may include some or all of the following:

• Charge capture and over-the-counter payment posting;
• Register patients for surgery;
• Counseling patients and families on insurance and payment issues prior to surgery.
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner.
• Registers patients in the system.
• Collects and revises all patient insurance information.
• Collects co-pays, deductibles and other out of pocket amounts at the time of service.
• Balances receipts, reconciles daily work batches.

REQUIREMENTS:

• High school diploma or GED required.
• Two years minimum of customer service experience
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.