Patient Service Representative

Patient First Maryland Medical Group, P.L.L.C.; Newport News (VA); Presencial; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Annual Leave

Volunteer Time Off

Bereavement Leave

Overtime Pay

Holiday Pay

Discounted care at Patient First

Resumo da oferta

Patient First is seeking a front desk/clerical associate to assist patients at the kiosk, register and guide them to care, and manage billing inquiries with a focus on compassionate service.

The role requires basic typing, strong communication, and multitasking ability, with responsibilities spanning data verification, payment processing, and administrative duties across center operations.

Qualificações

• Must be 18 years or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to staffing issue or center emergency.

Responsabilidades

• Assist patients using the kiosk prior to registration.
• Escort patients to treatment area for registration and evaluation.
• Handle physician and nurse requests in a timely manner.
• Explain billing policies and insurable/non-insurable charges.
• Register patients accurately with excellent service and compassion.
• Verify patient demographics, health, pharmacy, and insurance info.
• Answer billing questions and provide itemized statements as requested.
• Refer billing questions to appropriate parties.
• Collect money and issue receipts for visits, studies, and supplies.
• Discharge patient and process incurred charges.
• Complete cash management duties and end-of-shift tallies.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer calls and distribute messages promptly.
• Assist with other duties as directed.
• Demonstrate understanding of the electronic medical record system.
• Receive, move, and stock ordered supplies.
• Clean front office and perform maintenance tasks as directed.
• Verify daily reports are run at day end.
• Attend staff meetings as directed.
• Be available to assist during breaks/meals as needed.
• Operate and maintain medical and office equipment as trained.
• Participate in maintenance assignments when necessary and directed.
• Provide positive, warm, and friendly service in all interactions.
• Complete other duties as directed.

Conhecimentos

Typing skills

Communication skills

multitask

Formação académica

High school graduate or equivalent

1 year clerical experience preferred

Descrição da oferta de emprego

The responsibilities of this job include, but are not limited to, the following:

• A ssisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $18.75 - $21.25, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 40 1(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses include:

• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)