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Patient Service Representative

RadNet

New York (NY)

On-site

USD 51,000 - 80,000

Full time

15 days ago

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Job summary

RadNet est à la recherche d'un Patient Service Representative dédié pour rejoindre notre équipe à New York. Ce rôle clé implique d'accueillir les patients, de gérer les informations d'assurance et de fournir un service client exceptionnel. Nous valorisons les candidats passionnés par le service et capables de fonctionner efficacement dans un environnement dynamique. Rejoignez-nous et contribuez à offrir les meilleurs soins aux patients!

Benefits

Comprehensive Medical, Dental and Vision coverages

Health Savings Accounts with employer funding

Wellness dollars

401(k) Employer Match

Free services for immediate family

Qualifications

Expérience en service clientèle souhaitée.
Connaissance de la terminologie médicale préférée.
Compétences en informatique intermédiaires à avancées.

Responsibilities

Accueillir et enregistrer les patients de manière amicale.
Vérifier les informations des patients et des assurances.
Coordonner avec le personnel de back-office pour des soins rapides.

Skills

Customer Service

Communication Skills

Multitasking

Education

High School Diploma or GED

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Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

Greet and register patients in a friendly and service-oriented manner.
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
Collect and log all co-pays and fees
Answer/transfer incoming phone calls.
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are

Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have

High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer

Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Health Care Provider
Industries
Hospitals and Health Care

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