Patient Service Representative

Meharrry Medical College; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Meharry Medical College in Nashville seeks a Patient Service Representative to manage the front desk, schedule appointments, check in and check out patients, and ensure a smooth patient flow. The role requires accurate data entry, insurance verification, and diligent scheduling across medical services.

The ideal candidate will have excellent communication skills, the ability to handle multiple tasks under pressure, and familiarity with CPT/ICD9 coding and prior authorizations.

Qualifications

• Bilingual (Spanish) preferred but not required.
• Excellent oral and written communications skills for telephone and in-person interactions.
• Ability to manage multiple priorities under pressure.
• Knowledge of medical/dental terminology relevant to procedures and billing.

Responsibilities

• Handle scheduling for patient appointments and verify patient demographics and insurance information.
• Verify financial eligibility and obtain necessary authorizations.
• Collect co-pays, deductibles, and balances; reconcile no-shows and reschedule as needed.
• Maintain patient records in accordance with protocol and privacy rules.
• Support front desk operations and assist other clerical duties as assigned.

Skills

Bilingual (Spanish) preferred

Excellent communication

Multitasking / prioritization

Medical/dental terminology

CPT and ICD9 coding

Insurance prior authorization

Typing speed

Job description

## Patient Service RepresentativeApplylocations: Main Campustime type: Full timeposted on: Posted Todayjob requisition id: JR101726Responsible for performing all aspects of the patient encounter from scheduling appointments, registering new patients, screening by phone or in person all patients through the check-out process.**Daily Operations*** Performs front office and other clerical duties including, but not limited to: answers phones in a courteous and professional manner; greets all patients and confirms their appointment time; directs patient flow to assure smooth activity; monitors waiting room activity; maintains clean waiting areas.* Accurately schedules all patient appointments and return appointments based on physician/dentist or student doctor and medical/dental specialty; obtains, verifies and records patient demographic information including all insurance information required by the appointment system; Verifies financial eligibility of all patients scheduled;* Obtains necessary authorizations based on patient’s insurance requirements; confirms all appointments within 48 hours of scheduled time; reconciles no show patients; schedules revisit appointments as needed; Conducts patient callbacks as directed by providers.* Responsible for collection activities in the service area to include co-payments, deductibles, non-covered services and self-pay balances; assembles, updates, copies and releases records according to medical/dental record protocol.* Performs other duties as assigned.**Required Skills*** Bilingual (Spanish) preferred but not required.* Excellent oral and written communications skills and ability to communicate clearly by telephone or in person.* Ability to work under pressure; skilled at managing multiple priorities.* Medical/dental terminology sufficient to identify and explain medical/dental procedure to patients, third party payers and medical facility personnel.* Knowledge of CPT and ICD9 coding.* Sufficient knowledge of insurance plans to correctly weigh need for prior authorization of procedures and referrals and to interpret patient financial information.* Typing speed and accuracy in order to correctly enter needed volume of data on computer and query accounts while talking with patient on the telephone.**Required Education and Experience*** Bilingual (Spanish) preferred but not required.* Excellent oral and written communications skills and ability to communicate clearly by telephone or in person.* Ability to work under pressure; skilled at managing multiple priorities.* Medical/dental terminology sufficient to identify and explain medical/dental procedure to patients, third party payers and medical facility personnel.* Knowledge of CPT and ICD9 coding.* Sufficient knowledge of insurance plans to correctly weigh need for prior authorization of procedures and referrals and to interpret patient financial information.* Typing speed and accuracy in order to correctly enter needed volume of data on computer and query accounts while talking with patient on the telephone.