Patient Service Representative

Intermountain Healthcare Inc.; Hyde Park (UT); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Intermountain Health in Hyde Park, UT seeks a Patient Service Representative to be the first point of contact for patients. You will greet, register, verify information, and schedule appointments while handling payments and insurance forms.

The role requires strong communication and privacy skills, with emphasis on accurate EMR documentation and patient-focused service across two Logan-area locations.

Formación

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsabilidades

• Greet and check-in/out patients and verify information.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data in the registration system.
• Obtain copies of insurance cards and signatures on forms as needed.
• Educate patients on financial assistance and process payments.

Conocimientos

Customer service experience

Basic computer skills

Interpersonal communication

PHI privacy compliance

Multilingual

Educación

High school diploma or GED

Herramientas

Electronic Medical Records (EMR)

Descripción del empleo

Job Description:The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.Posting DetailsBenefits Eligible: YesFacility hours: 6:45A - 7:00P (12 hour shifts)Location: Logan Instacare, and North Cache Instacare (Will support both locations)Essential Functions .Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.Documents all phone calls accurately and completely in the electronic medical record (EMR).Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.Minimum QualificationsSix months of customer service experience involving interactions with customers.Demonstrated basic computer skills involving word processing and data entry.Professional manner and strong interpersonal and communication skills.Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.Preferred QualificationsOne year of customer service experience involving interactions with customers in person and by phone.Billing and collections experience.Computer literacy in using electronic medical records (EMR) systems and other relevant software.High school diploma or GED preferred.MultilingualPhysical RequirementsOngoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.Position may require standing for long periods of time, lifting suppliesMay assist patients into/out of the clinic.Location:Logan Clinic, North Cache Valley ClinicWork City:Hyde ParkWork State:UtahScheduled Weekly Hours:36The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$18.31 - $23.80We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.