Patient Service Representative

Metro Vein Centers; Hinsdale (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) + Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Performance bonuses up to $1,500

Job summary

Metro Vein Centers is seeking a patient-focused Patient Service Representative to support front desk operations in a fast-paced outpatient clinic environment. This role is essential to the patient experience, handling check-in/check-out, scheduling, insurance verification, and payment collection.

The ideal candidate thrives in a busy medical setting, communicates professionally with patients and providers, and is proficient with EMR systems.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• Prior experience in medical front desk, healthcare scheduling, or outpatient setting preferred.

Responsibilities

• Greet and check in patients professionally.
• Verify insurance eligibility and collect payments.
• Schedule, reschedule, and confirm appointments in EMR.
• Maintain accurate patient records and documentation.
• Support clinic flow and communication among staff and providers.
• De-escalate patient concerns with professionalism.
• Maintain a clean, welcoming front desk environment.

Skills

Customer service

Multitasking

Phone handling

Medical office

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

EMR systems (e.g., EPIC)

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 9 states, and still growing,we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.

Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

What Your Day Looks Like

• Greeting and checking in patients throughout the day
• Answering phones and assisting with appointment scheduling
• Verifying insurance eligibility and collecting copays or balances
• Managing EMR scheduling and patient documentation
• Supporting clinic flow alongside providers and clinical staff
• Assisting patients with billing questions, referrals, and appointment updates
• Balancing multiple priorities in a fast-paced outpatient clinic environment

What You’ll Do

• Greet and check in patients professionally both in person and over the phone
• Verify insurance eligibility, benefits, and patient demographic information
• Schedule, reschedule, and confirm patient appointments within the EMR system
• Collect copays, coinsurance, balances, and required patient documentation
• Answer patient questions related to scheduling, billing, referrals, and treatments
• Maintain accurate patient records and scan required documentation into the EMR
• Support clinic flow and communication between providers, patients, and clinical teams
• De-escalate scheduling or patient concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming front desk environment

What You’ll Bring

• Strong customer service and communication skills in a patient-facing environment
• Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
• Comfort working in a fast-paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
• Comfortable using EMR systems, scheduling platforms, and healthcare technology
• Team-oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are strongly preferred

Education & Experience

• High school diploma or equivalent required
• 2+ years of customer service experience required
• Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
• Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

This Role Is Great For Candidates With Experience In:

• Medical Front Desk
• Insurance Verification
• Medical Reception
• Urgent Care
• Specialty Medical Practices
• EMR Scheduling
• Medical Call Centers

Language Skills

We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population.

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Quarterly performance bonuses up to $1,500

Compensation

Competitive base compensation based on experience

• Quarterly performance bonuses up to $1,500

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
• Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
• Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
• Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here .

Create a Job Alert

Interested in building your career at Metro Vein Centers? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Target compensation *

Which location are you most interested in? *

Michigan - Grand Rapids

New Jersey - North Jersey

New Jersey - Central / South Jersey

New York - NYC

New York - Long Island

New York - Westchester / Yonkers

Texas - Houston Market

Texas - Austin Market

Texas - San Antonio

Connecticut - All Locations

I am open to any location

Many of our roles require working between nearby clinic locations (sister clinics). Are you open to this? * Select...

How far are you comfortable traveling to support nearby clinics? * Select...

Which days are you available to work? (Select all that apply) * Select...

Which shift are you consistently available to work? * Select...

If your availability varies, please briefly describe:

Are you bilingual? If yes, please select all languages you speak fluently in addition to English. If your language isn’t listed, select “Other”. * Select...

Have you previously worked for Metro Vein Centers or any of its former or affiliated entities? * Select...

If you were referred by a current Metro Vein Centers employee, please list their first and last name.

Will you require sponsorship to work in the United States, either now or at any point in the future? (e.g., OPT, H-1B, TN, O-1) * Select...

I acknowledge that Metro Vein Centers may contact me via text message about jobs I apply for. I understand I can opt out at any time. * Select...

Which option best describes your experience with patient scheduling, collecting copays and outstanding balances, patient check-in/check-out, and customer service in a healthcare setting? * Select...

Which option best describes your experience providing face-to-face customer or patient service? * Select...

Which option best describes your experience managing multiple front-desk responsibilities in a fast-paced environment? * Select...

Which option best describes your experience discussing and collecting copays, deductibles, outstanding balances, or other payments at the time of service? * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Metro Vein Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.