Patient Service Representative

True Health; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

True Health in Casselberry, FL is seeking an Administrative Support role to oversee front-office duties and move patients through check-in and check-out smoothly.

The position emphasizes courteous patient service, accurate data entry, and effective communication with staff and management. Bilingual ability is a plus, and experience with insurance eligibility is beneficial for coordinating billing and documentation.

Qualifications

• Customer-friendly attitude
• Knowledge of ICD-10 and CPT codes
• Money and balancing skills
• Knowledge of bank deposits
• Ability to function effectively under stress
• Good evaluative judgment
• Ability to perform accurate data entry
• Ability to work well with people
• Ability to multi-task

Responsibilities

• Oversee the administrative duties of the Center and move patients through check-in and check-out processes.
• Provide a courteous, professional working environment and maintain effective communication with patients, coworkers, and supervisors.
• Verify insurance and set eligibility dates in the system; interview patients for sliding fee scale services and update eligibility.
• Call and remind patients to bring missing information to their appointments; collect payments and patient-responsible balances.
• Post charges to patient accounts and scan/import demographics and clinical documentation into patient charts.

Skills

Customer service

ICD-10/CPT knowledge

Money handling

Bank deposits

Stress management

Judgment

Data entry

Interpersonal skills

Multi-tasking

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin 600500 AdminSupport Casselberry, FL, US

9 days ago Requisition ID: 2279

JOB SUMMARY

Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.

PRIMARY FUNCTIONS

1. Provide a courteous, professional working environment
2. Maintain effective communication with patients, coworkers, and supervisor
3. Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility
4. Verify insurance and set eligibility dates in system
5. Call and remind patients to bring missing information to their appointment
6. Collect payments and patient-responsible balances
7. Post charges to patient accounts
8. Scan and import demographic and clinical documentation into patient charts
9. Schedule appointments as needed
10. Monitor patient schedule to accommodate walk-in patients
11. Direct patients to the proper department for assistance
12. Answer multi-line telephone system
13. Operate office equipment, i.e. fax, copier, computer, and credit card machine
14. Provide copies of patient medical records as requested
15. Contribute to the positive image of the front office operations
16. Other responsibilities as assigned

EDUCATION AND EXPERIENCE

1. High school diploma or equivalent is required

KNOWLEDGE, SKILLS, AND ABILITIES

1. Customer-friendly attitude Knowledge of ICD-10 and CPT codes
2. Money and balancing skills
3. Knowledge of bank deposits
4. Ability to function effectively under stress
5. Good evaluative judgment
6. Ability to perform accurate data entry
7. Ability to work well with people
8. Ability to multi-task

ADDITIONAL QUALIFICATIONS

1. Bilingual (English/Spanish/Creole) a plus.
2. One year experience preferred.

RELATIONSHIP REPORTING

1. Reports to the Center Manager

PHYSICAL REQUIREMENTS

1. Ability to sit and view a computer screen for extended periods of time
2. Ability to perform repetitive hand and wrist motions for extended periods of time
3. Ability to handle and/or feel objects, tools, etc.
4. Ability to frequently walk, stand, and reach with hands and arms
5. Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
6. Ability to occasionally lift and/or move up to 25 pounds
7. Vision abilities must include vision, color vision, depth perception, and ability to adjust focus