Patient Service Representative(Weekend Coverage)

EXCELSIOR ORTHOPAEDICS GROUP in; Town of Amherst (NY); On-site; USD 25,000 - 41,000; Part time

Job summary

Excelsior Orthopaedics Group is seeking a Patient Service Representative for weekend coverage with occasional evenings at our Amherst, NY location. The role focuses on patient check-in, registration, and high-quality service to ensure an excellent patient experience.

Responsibilities include verifying appointments and insurance, collecting copays, and coordinating with billing. EMR proficiency and MEDENT experience are required, with strong communication and customer-service skills essential for

Qualifications

• 2+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.

Responsibilities

• Verify appointment and insurance information; enter registration into Medent.
• Collect copays, balance cash drawer, and log totals.
• Verify insurance three days out and ensure daily verification quota.
• Remain flexible in work assignments as patient numbers vary and doctors schedules change often.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Proficiency in EMR and practice management software.
• Perform other duties as assigned.

Skills

Customer service

Communication

EMR proficiency

Tools

MEDENT EMR

Job description

Job Summary

The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all time. You will perform a wide variety of duties related to the reception and registration of patients.

The position is looking for weekend coverage with the opportunity of occasional evenings.

Duties and Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Verify insurance three days out from HealtheNet. Ensure insurance verification quota met daily.
• Remain flexible in work assignments as patient numbers vary and doctors schedules change often.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Proficiency in EMR and practice management computer programs.
• Perform other duties as assigned.

Requirements and Qualifications

• 2+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.

Physical Demands

• Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.
• Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
• Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.
• Occasional standing and walking required.
• Occasional lifting and carrying items weighing up to 10 pounds.

Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Salary Minimum: 18Salary Maximum: 30