Patient Service Representative

Excelsior Orthopaedics, LLP; City of Niagara Falls (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Excelsior Orthopaedics, LLP in New York is seeking a Patient Service Representative who will be the first point of contact for our patients. You will handle reception, registration, and front-desk duties, ensuring a warm, efficient patient experience and accurate data entry into Medent.

The role requires accuracy with insurance verification, copay collection, and active liaison with the billing team. Evening and Saturday shifts may be required to accommodate patient scheduling and practice

Qualifications

• Associates degree preferred; HS diploma or GED required.
• 2+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.
• Proficiency in medical terminology and patient/customer service.

Responsibilities

• Verify appointment and insurance information; enter registration data into Medent.
• Perform registrations for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient.
• Collect copays, balancing cash drawer, and logging weekly/monthly totals.
• Verify insurance three days out from HealtheNet; ensure insurance verification quota met daily.
• Remain flexible in work assignments as patient numbers vary and doctors schedules change often.
• Act as a liaison between the patient and the billing department regarding billing issues for patients.
• Pull registrations through the patient portal.
• Apply knowledge of medical terminology, specifically orthopedic terminology.
• Proficiency in EMR and practice management computer programs.
• Perform other duties as assigned.

Skills

Customer service

Insurance verification

Registration

Medical terminology

Data entry

Cash handling

Telephone etiquette

EMR proficiency

Education

Associates degree preferred

HS diploma or GED required

Tools

Medent EMR

HealtheNet

Job description

Job SummaryThe Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all time. You will perform a wide variety of duties related to the reception and registration of patients. The position may require some evenings and Saturdays.Duties and ResponsibilitiesVerify appointment and insurance information; enter registration information into Medent.Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient.Collect copays, balancing cash drawer, and logging weekly/monthly totals.Collect past due monies due to Excelsior.Verify insurance three days out from HealtheNet. Ensure insurance verification quota met daily.Remain flexible in work assignments as patient numbers vary and doctors schedules change often.Act as a liaison between the patient and the billing department regarding billing issues for patients.Pull registrations through the patient portal.Apply knowledge of medical terminology, specifically orthopedic terminology.Proficiency in EMR and practice management computer programs.Perform other duties as assigned.Requirements and QualificationsAssociates degree preferred; HS diploma or GED required.2+ years medical office experience; patient registration experience desired.EMR experience required; MEDENT preferred.Physical DemandsManual and finger dexterity and eye-hand coordination to enter data and operate office equipment.Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.Occasional standing and walking required.Occasional lifting and carrying items weighing up to 10 pounds.The pay range for this position is determined based on several factors, including the candidate’s years of experience, qualifications, training, licenses, designations, and the overall market conditions.This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position. Team members in this role will be required to perform other job-related duties at the discretion of the employer and may have additional duties assigned as necessary.Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.