Patient Service Representative

Shirley Ryan Ability Lab; Chicago (IL); Sur place; USD 23 000 - 38 000; Plein temps

Avantages offerts par ce poste

Benefits

Résumé du poste

Shirley Ryan AbilityLab seeks a Patient Services Representative to manage front desk operations, greet patients and families, handle registrations, and coordinate appointments. The role requires accurate data collection, insurance verification, and courteous communication to contribute to a seamless patient experience.

With a focus on teamwork and customer service, you will support scheduling, payments, and daily clinic workflows in a fast-paced healthcare environment at Shirley Ryan AbilityLab.

Qualifications

• Minimum 3 years of experience in a customer service role.
• Understanding of healthcare operations and health insurance guidelines (HMO’s).
• Exceptional customer service and communication skills for internal and external customers.
• Proficiency in Microsoft applications and basic office equipment.

Responsabilités

• Answer inbound calls and place outbound calls; monitor voicemail.
• Schedule initial and follow-up appointments and register patients.
• Verify insurance information and collect demographic data.
• Post patient payments and complete daily cash reports.
• Monitor outpatient schedule to maximize capacity.
• Handle front desk duties and operate office equipment as needed.

Connaissances

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Problem solving

Active listening

Microsoft Office

Formation

High school diploma or equivalent

College or post-high school training desired

Outils

Outlook

Word

Excel

PowerPoint

Description du poste

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.Job Description SummaryThe Patient Services Representative greets and responds to the needs of incoming patients and families. The Patient Services Representative facilitates the flow of patient volume including patient check-in, check-out, scheduling appointments, and other Front Desk operations. The Patient Services Representative collects patient demographic and insurance information from patients.The Patient Services Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.The Patient Services Representative will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.Job DescriptionThe Patient Services Representative will:Perform the daily operations of the clinic and Front Desk duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity.Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy.Identify and resolves patient and family issues including follow through to ensure resolution.Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting.Schedule patient follow-up appointments.Allocate patients into available time slots as dictated by the clinician template and protocols.Scan and fax patient documents.Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.Reporting Relationships:Reports directly to the Business Support Manager.Knowledge, Skills & Abilities Required:High school diploma or equivalent. College or post-high school technical training desired.Minimum 3 years of experience in a customer service role/general office environment with gradually increasing responsibility preferredUnderstanding of healthcare operations and the crucial role this position plays for delivering world-class access.Understanding of basic guidelines related to health insurance, including HMO’s.Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances.Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner.Ability to solve problems diplomatically and efficiently.Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening.Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint.Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.).Working Conditions:Normal office environment with little or no exposure to dust or extreme temperature.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Pay and Benefits*:Pay Range:$17.05 - $27.45Benefits:Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits*Benefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.Equal Employment Opportunity EmployerShirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.EEO is the Law | EEO is the Law - Know Your Rights | View our Full PolicyShirley Ryan AbilityLab is an Affirmative Action Employer as required by law.