Patient Service Representative

Midwest Refuah Health Center; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Midwest Refuah Health Center is seeking a dedicated Patient Service Representative. This role involves providing excellent customer service to patients, managing appointment scheduling, and ensuring compliance with health regulations. Ideal candidates will have strong organizational and communication skills, and a background in a medical office is preferred. Join our team to make a positive impact on patient care!

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Student loan assistance

Tuition assistance

Disability insurance

Qualifications

• Excellent organizational skills required.
• High school diploma required; medical training preferred.
• Ability to interact professionally with public and patients.

Responsibilities

• Welcomes patients and schedules appointments.
• Maintains patient confidentiality and handles insurance info.
• Participates in patient call campaigns and assists with office tasks.

Skills

Organizational skills

Communication skills

Customer service

Education

High school graduate or equivalent

Graduate of a certified medical office training course

Job description

Midwest Refuah Health Center provided pay range

This range is provided by Midwest Refuah Health Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $26.00/hr

Direct message the job poster from Midwest Refuah Health Center

Healthcare Operations & Talent Acquisition Professional @ Midwest Refuah Health Center | Focused on Delivering Quality Care through Effective…

Job Description: Patient Service Representative (PSR)

Department: Primary Care | Status: Full-Time Exempt | Location: 6374 N Lincoln Ave. Chicago IL 60659

Reports To: Practice Manager

Job Summary:

The Patient Service Representative is the first impression our patients receive of the organization. The role is an important member of the team as this role will meet and greet patients, work in a confidential setting, and move patients through a pre-determined schedule of appointments. This position will be required to work some evenings and weekend hours.

Duties/Responsibilities:

• Welcomes patients and visitors to the health center by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the providers optimizing patient satisfaction, provider time and most effective use of examining and treatment rooms.
• Always strive for excellence in customer service.
• Understand, respect, and comply with patient confidentiality and HIPAA regulations.
• Register new patients in the electronic health record.
• Provide health center orientation to new patients and their families.
• Verify patient insurance, address, phone number, demographics and eligibility are accurate and current.
• Receive and process patient balances and co-payments at time of service.
• Participate in daily care team huddles.
• Assist with inventory management of office supplies, and forms.
• Maintain open lines of communication with health center staff and stakeholders.
• Support organization’s team-based approach to coordinate patient care.
• Participate in patient call campaigns as needed.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients, as necessary by providing support around scheduling participant transportation as needed.
• Maintains reception area in a neat and orderly condition.
• Submits maintenance orders to building maintenance, as necessary.
• Assists patients with insurance papers and billing questions.
• Opens and sorts the office mail.
• Participates in the medical office emergency routine when required. Call for ambulance or EMS or assist other staff members as needed.

Required Skills/Abilities:

• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
• Fundamental office skills such as fielding calls, scheduling appointments, typing, and filing.
• Excellent organizational skills.

Education and Experience:

• Graduate of a certified medical office training course preferred.
• High school graduate or equivalent required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Midwest Refuah Health Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, pregnancy or related conditions, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care and Non-profit Organizations

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Student loan assistance

Tuition assistance

Disability insurance

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