Patient Service Representative

Premier Orthopaedics; Bryn Mawr (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

100% employer-paid life insurance

401(k) with employer match

Generous paid sick and vacation time

Employee referral reward program

Job summary

Premier Orthopaedics is searching for a Patient Service Representative in Bryn Mawr, PA. This full-time role focuses on delivering excellent customer service by managing front-office tasks such as patient interactions, insurance verification, and appointment scheduling.

The ideal candidate should have a high school diploma and at least 1-2 years of experience in a medical or healthcare setting, alongside strong communication skills and knowledge of insurance processes. Benefits include a comprehensive package, paid time off, and career advancement opportunities.

Qualifications

• Minimum 1–2 years of patient registration or front office experience in a healthcare setting.
• Experience with insurance rules and medical terminology preferred.
• Ability to maintain patient confidentiality in line with HIPAA standards.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Verify insurance benefits and schedule appointments.
• Prepare charts for upcoming patient appointments.

Skills

Customer service

Communication

Insurance verification

EMR systems

HIPAA guidelines

Education

High school diploma, GED, or equivalent working knowledge

Tools

Allscripts Pro Suite

Job description

Location: Bryn Mawr, PA

Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team in Bryn Mawr, PA. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

Position Summary

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions. This is a full time on-site Monday-Friday position.

Key Responsibilities

• Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
• Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
• Instruct patients in completing medical history and information forms; review and correct account details as needed.
• Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
• Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
• Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
• Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
• Maintain and balance cash drawers; reconcile daily transactions.
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
• Maintain a clean, organized, and professional front-office environment.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma, GED, or equivalent working knowledge preferred.

Licenses & Certifications

• None required.

Experience

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred.
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus).
• Experience collecting payments and explaining financial responsibilities to patients preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• 100% employer-paid life insurance.
• 401(k) with employer match.
• Benefits begin the first of the month following hire date (for full-time employees).
• Generous paid sick and vacation time.
• 7 paid holidays annually.
• Opportunities for growth and advancement.
• Employee referral reward program.