Patient Service Representative

Patient First; Baltimore (MD); On-site; USD 27,000 - 30,000; Part time

Benefits offered by this job

Discounted medical treatment

401(k) with employer match

Paid annual leave

Job summary

Patient First in Baltimore Bayview Campus is hiring a part-time Patient Service Representative to assist patients at check-in, using the kiosk, and guiding them to the appropriate treatment area. The role emphasizes friendly customer service and accurate data entry in the EMR.

The position requires strong communication, ability to multitask, and comfort with handling billing questions and payments. Center operations rely on reliable front-desk support and professional patient interactions.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration/evaluation.
• Handle billing questions and explain billing policies.
• Register patients in the electronic medical record system accurately.
• Collect money and issue receipts for visits and charges.
• Discharge patients and process incurred charges.
• Answer calls and distribute messages promptly.
• Maintain front office area and stock supplies.

Skills

Basic typing

Clerical experience

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EMR system

Job description

Patient Service Representative### Patient Service RepresentativeApply: Baltimore, MD (Bayview Campus): Maryland: Part time: Posted Today: R20262662The responsibilities of this job include, but are not limited to, the following:* Assisting patients using the kiosk prior to registration.* Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.* Respectfully handling Physician and Nurse requests in a timely manner.* Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.* Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.* Verifying all patient demographic, health, pharmacy, and insurance information.* Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.* Referring billing questions to the appropriate parties as needed.* Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.* Discharging the patient and processing incurred charges.* Completing all cash management duties to include counting and accounting for money collected at the end of the shift.* Receiving, sending, and distributing correspondence as directed.* Filing and scanning medical documents and office forms as directed.* Completing assigned checklists and Policy Manager tasks within the assigned shift.* Answering all incoming calls and distributing messages in a timely manner.* Assisting with other assignments as directed.* Demonstrating an efficient understanding of the electronic medical record system.* Receiving, moving, and stocking ordered supplies.* Cleaning the front office work area and other maintenance assignments as directed.* Verifying daily reports are run at the end of the day.* Attending staff meetings as directed.* Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).* Operating, using, and maintaining medical and office equipment as trained.* Participating in maintenance assignments when necessary and as directed.* Providing positive, warm, and friendly service in all interactions.* Completing other duties as directedMinimum education and professional requirements include, but are not limited to, the following:* Must be 18 years of age or older.* Basic typing skills.* Minimum one year of clerical experience preferred.* High school graduate or equivalent.* Ability to sit, stand, and walk for up to 7 hours at a time.* Ability to lift up to 25 pounds.* Excellent visual, verbal, written, and typed communication skills.* Ability to prioritize and multitask.* Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.Salary Range: $19.50 - $22.00, depending on experience.**Benefits and Other Compensation:**• Discounted Medical treatment at any Patient First location (employees only)• 401(k) Retirement Plan (with employer match, for employees who qualify)• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked• Bonuses include: - Recruitment bonus - Patient Care Performance bonus (center employees only) - Weekend bonus (center employees only)