Patient Service Representative

Trauma News; Ashland (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Trauma News is seeking a Patient Service Representative for onsite, full-time work in Ohio. The role involves greeting patients, handling visit preparation, and processing co-pays while ensuring a positive patient experience.

The position supports scheduling, insurance processing, and general administrative tasks. Ideal candidates will have healthcare office experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare setting preferred.
• Excellent interpersonal skills for patient and staff communication.
• Strong organization and multitasking abilities; basic math for co-pay processing.

Responsibilities

• Greet patients and families and provide prompt, caring responses.
• Perform front-desk duties including visit prep, co-pay collection, and patient tracking.
• Schedule patient visits and diagnostic testing using hospital procedures.
• Manage third-party payers and collect co-pays.
• Maintain front desk inventory and office appearance; support cross-coverage duties.
• Ensure HIPAA compliance and confidentiality in all tasks.

Skills

Patient communication

Front desk operations

HIPAA compliance

Microsoft Office

Education

High school diploma

Tools

Microsoft Office (Outlook, Excel, Word)

Scheduling systems

Job description

Full-Time: 72 Hours Bi-Weekly

Variable Days

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 0.900000

Status: Onsite