Patient Service Representative

Akron Children's Hospital; Akron (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Akron, Ohio is seeking a Patient Service Representative. In this role, you will be responsible for a variety of office and administrative tasks, ensuring a positive experience for patients. Ideal candidates will have a high school diploma and prefer prior clerical experience, especially in healthcare. Strong interpersonal and organizational skills are essential. This position operates on a variable day shift with rotating Saturdays and is located onsite.

Qualifications

• Prefer experience in clerical or administrative duties.
• Experience in a healthcare environment is preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Maintain positive relationships with patients and families.
• Perform visit preparation and patient tracking.
• Schedule patient visits or other diagnostic testing.

Skills

Interpersonal skills

Organizational skills

Basic math skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Variable day shift with rotating Saturdays

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.