PATIENT SERVICE REP - SBPC COMMUNICATIONS CONTROL

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

St. Bernards Healthcare in Jonesboro, AR is seeking a Patient Service Representative to greet patients, register them efficiently, verify insurance, and explain clinic policies.

You will answer phones, assist with billing questions, and process medical records requests while maintaining confidentiality and a professional demeanor. The role requires at least one year in customer service (healthcare experience preferred) and the ability to work independently with good judgment in a busy clinic

Qualifications

• Minimum of 1 year in customer service; healthcare receptionist preferred.
• Ability to work independently and exercise good judgment; familiarity with office equipment.

Responsibilities

• Greet patients and arrange for efficient patient registration.
• Verify patient insurance information and explain clinic policies.
• Answer telephone and billing questions; handle medical records requests.
• Maintain confidentiality and provide a professional first impression.

Skills

Customer service

Independence

Attention to detail

Professionalism

Tools

Office equipment

Job description

• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
• Physical
• Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.
• JOB SUMMARY
• Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.