Patient Service Rep - Primary Care Clinic

Prime Healthcare Services; Chicago (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

Prime Healthcare Services is seeking a Patient Services Representative for its St Francis Primary Care Clinic in Chicago. This full-time role supports scheduling, insurance verification, and coordination of care to ensure smooth clinic operations.

You will routinely schedule appointments, verify eligibility and benefits, and communicate with providers and staff to support timely, quality patient care. Strong English, computer skills, and multi-tasking in a healthcare setting are essential.

Qualifications

• Requires collaboration and strong customer service with internal and external customers.
• Minimum 6 months scheduling/patient intake experience in healthcare.
• High school diploma or equivalent.
• Ability to read, write and speak English.
• Strong computer skills.
• Knowledge of standard insurance companies and verification requirements.
• Well versed in authorization processes for all payers.
• Ability to multi-task and meet timelines.
• Courteous and professional communication.
• Strong clerical and organizational skills for record keeping and scheduling.
• Knowledge of Medical Terminology.
• BLS (AHA) certification preferred.

Responsibilities

• Schedules and coordinates patient appointments with providers to maintain operations.
• Manages flow of information to physicians, nursing staff, therapists, clerical staff, etc.
• Verifies insurance eligibility and benefits, including those requiring prior authorizations.
• Obtains and verifies accurate patient demographic and insurance information and updates records as needed.

Skills

Customer service

Scheduling

Communication

Multitasking

Clerical skills

Medical terminology

English proficiency

Team collaboration

Attention to detail

Adaptability

Education

High school diploma or equivalent

Job description

Overview

Department: Primary Care

Schedule:Full Time Days, Mon-Fri, Hours range from 6:30a-5:30p

Facility:Prime Healthcare St Francis Primary Care Clinic

Location:3048 W Peterson, Chicago, IL

Responsibilities

The Patient Services Representative routinely schedules and coordinates patient appointments with provider, manages flow of information to physicians, nursing staff, therapists, clerical staff, etc. as necessary to maintain operations, and prioritizes workload to facilitate efficient flow of information messages. The Patient Services Representative also works with coworkers, other departments and outside companies, assisting with the provision of safe, efficient and quality patient care. Verifies insurance eligibility, and benefits for appointment, procedures or other services including those that require prior authorizations, ensuring communication of patient responsibility to the patient or responsible party. Obtains and verifies accurate patient demographic and insurance information and accurately updates patient account information as needed.

Qualifications

• 1. Position requires a high degree of collaboration and customer service with both internal and external customers.
• 2. A minimum of 6 months previous scheduling/patient intake experience in a healthcare setting required.
• 3. High school diploma or equivalent required.
• 4. Ability to read, write and speak English required.
• 5. Strong computer skills required.
• 6. Knowledge of standard insurance companies and verification requirements.
• 7. Well versed in authorization processes for all payers
• 8. Ability to multi-task, prioritize needs to meet required timelines
• 9. Courteous and professional communication skills required to interact with internal and external customers.
• 10. Strong clerical and organizational skills needed to perform record keeping and scheduling duties.
• 11. Knowledge of Medical Terminology.
• 12. BLS (AHA) certification preferred.

Pay Transparency

Prime Healthcare Illinois Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.75 to $24.26. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

• paid time off
• a 401K retirement plan
• medical, dental, and vision coverage
• tuition reimbursement
• many more voluntary benefit options

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf