Patient Service Rep, Lead - Kapolei, Administration

Hawaii Pacific Health; Honolulu (HI); On-site; USD 36,000 - 39,000; Full time

Job summary

Straub Benioff Medical Center in Honolulu is seeking a Lead Patient Service Representative for the Ka Makana Alii Clinic to coordinate multiple areas within a department and ensure efficient patient flow.

The role requires high organization, strong communication, and experience in medical billing/records; you will liaise between patients and clinicians, manage schedules, and support administrative tasks in a busy healthcare setting.

Qualifications

• High school diploma or equivalent.
• Two (2) years clerical support experience in a healthcare setting including medical insurance and collection experience.

Responsibilities

• Coordinate work activities and staffing at the Ka Makana Alii Clinic.
• Train and maintain master schedules.
• Process professional/technical fees generated by department providers.
• Interview, register, admit, update and create patients’ medical records.
• Act as a liaison between patients and the professional staff; facilitate clerical and reception tasks.
• Assist in administrative tasks and support team collaboration.

Skills

Clerical support

Communication skills

Scheduling

Education

High school diploma or equivalent

Associate's Degree in business administration or related field

ICD-10/CPT certification (preferred)

Tools

MS Office Suite

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region's only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

We are proud to bring our patients and their families the best in medical care at a convenient, close-to-home location in West O'ahu. Comprehensive Urgent Care at this clinic provides diagnosis and treatment of non-life threatening illness and injury for adults, adolescents, children, and infants. This Ka Makana Alii Clinic features team-based adult and pediatric primary care to consistently manage the overall health care needs for patients of all ages as well as Obstetrics, Gynecology and family planning services. Pediatric Sports Medicine focuses on prevention and treatment of fitness activity injuries. Specialty Care is provided at the clinic by rotating Hawai'i Pacific Health Specialists or in coordination with over 1,800 system Physicians and all services of Kapi'olani, Pali Momi, and Straub Medical Centers. On-site, walk-in, laboratory and X-ray imaging bring diagnostic services to this neighborhood. Supported by the most advanced electronic medical record system the clinic’s team leverages the MyChart patient portal which engages patients to connect with their doctor and care team, manage their health, optimize their appointments, and help family member track their health.

If you are highly organized and have a talent for coordinating multiple areas in a single department, you could be the ideal candidate for our Lead Patient Service Representative position. In this role, you will coordinate work activities and staffing at the Ka Makana Alii Clinic, including training and maintaining of master schedules; processing of professional/technical fees generated by department providers; interviewing, registering, admitting, updating and creating patients’ medical records; and acting as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. We are looking for someone with exceptional planning and communication skills, the ability to work in a collaborative, team-oriented environment and a commitment to delivering the highest quality health care to Hawai'i's people.

Location:

Straub Benioff Medical Center - Kapolei Clinic & Urgent Care

Work Schedule:

Day/Evening - 8 Hours

Work Type:

Full Time Regular

FTE:

1.000000

Bargaining Unit:

Non-Bargaining

Exempt:

No

Req ID

34552

Pay Range:

26.14 - 28.64 USD per hour

Category:

Administrative

Minimum Qualifications:

High school or equivalent. Two (2) years clerical support experience in a healthcare setting including medical insurance and collection experience.

Preferred Qualifications:

Associate's Degree in business administration or related field. International Classification of Diseases 10th edition (ICD-10)and Current Procedural Terminology (CPT) certification. Medical terminology experience. MS Office Suite (e.g. Word, Excel, Power Point, Outlook, etc.) experience.

EOE/AA/Disabled/Vets

Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.