Patient Service Rep III

Axia Women's Health; Manalapan Township (NJ); On-site; USD 25,000 - 32,000; Part time

Job summary

Axia Women's Health in Manalapan, NJ seeks a Patient Service Representative III to warmly greet patients, handle phone inquiries, schedule appointments, and manage front-desk responsibilities with accuracy and compassion.

The role emphasizes excellent customer service, registration accuracy, copay collection, and collaboration with clinical staff to ensure a smooth patient experience. 20 hours per week with a varied schedule.

Qualifications

• Front-desk patient-facing experience preferred
• Ability to explain billing and insurance processes clearly
• Strong organization and multi-tasking skills

Responsibilities

• Greet patients and visitors in a professional manner
• Schedule and modify appointments; direct to waiting areas
• Route calls and messages professionally; manage answering service
• Assist with patient registration and file activation
• Collect copayments and document accurately
• Review insurance coverage and eligibility; communicate benefits
• Document patient encounters and maintain charts and reports
• Support clinical staff and coordinate with management to resolve issues

Skills

Customer service

Phone etiquette

Insurance billing knowledge

Registration accuracy

Job description

Axia Women's Health is the nation's largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women's Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women's Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

Position: Patient Service Representative III

Location: Manalapan, NJ

Hours 20 hours per week; varied schedule

The Patient Service Representative III (PSR III) plays a vital role in delivering a seamless and positive experience for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR III is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR III ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

• Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route any messages from the answering service.
• Courteously screen solicitors for relevance to organizational needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Collect and distribute mail accurately and in a timely manner to designated recipients within the care center.
• Offer comprehensive financial support to patients and colleagues regarding complex claim and billing inquiries.
• Demonstrate a strong understanding of insurance and billing claims to accurately interpret information and execute void transactions when required.
• Review and verify patient insurance coverage to determine eligibility and provide comprehensive communication regarding any applicable benefit limitations.
• Ensure accurate and efficient chart completion, including scanning records, organizing inbound faxes, and generating related reports and claims as needed.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Demonstrate appropriate chaperone technique and documentation, when necessary.
• Provide additional support to patients and medical staff as needed.
• Address and resolve low-level patient grievances professionally using company policies, while also acting as a liaison to elevate and facilitate resolution of issues with management.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient

Pay or shift range: $18 to $23
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals - without regards to gender, race, ethnicity, ability, or sexual orientation - and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.