PATIENT SERVICE REP II

Covenant Health; Oak Ridge (TN); On-site; USD 23,000 - 29,000; Full time

Job summary

Covenant Health's Oak Ridge Surgeons location is seeking a Patient Service Representative to support check-out operations, collect encounter forms, and balance daily transactions.

This role requires 1 year of medical office experience (or 3 years of customer-facing service), familiarity with billing and insurance, and strong teamwork and communication skills.

Qualifications

• 1 year experience in medical office with scheduling, collection, and ICD-9/10 coding required.
• Alternative: 3 years of total customer-facing experience.
• HS diploma or GED preferred but not required.

Responsibilities

• Provide administrative coverage for patient service in check-out operations.
• Record encounter form data and balance daily payments.
• Schedule appointments for return visits and end-of-day procedures.
• Collaborate with patients, physicians and care team members.
• Attend meetings and participate in quality improvement initiatives.
• Follow safety standards and complete required education.

Skills

Customer service

Communication

Phone handling

Billing

Data entry

Education

High school diploma or GED

Job description

Patient Service Representative, Oak Ridge Surgeons

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Position Summary

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement

None