PATIENT SERVICE REP II

Covenant Health; Maryville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Covenant Health is seeking a full-time Patient Service Representative for their Urgent Care facility in Maryville, Tennessee. This position involves providing essential administrative support for patient service functions, including managing encounter forms, handling billing, and coordinating patient appointments.

The ideal candidate will have experience in a medical office, with knowledge of coding and scheduling. Strong customer service skills are essential. Join Covenant Health to contribute to patient-centered care in a collaborative environment.

Qualifications

• At least one year of experience in a medical office setting preferred.
• Familiarity with clinic appointment scheduling and payment collections.
• Understanding of insurance procedures for proper billing.

Responsibilities

• Maintain departmental policies and procedures for patient service functions.
• Collect and process patient encounter form data accurately.
• Schedule appointments and ensure proper billing and charge entry.

Skills

Medical office experience

Customer service skills

ICD-9/10 and CPT-4 coding knowledge

Appointment scheduling

Education

High school diploma or GED preferred

Job description

Patient Service Representative, Urgent Care – Maryville South

Full Time, 72 Hours Per Pay Period, Day Shift.

Covenant Medical Group Overview

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Position Summary

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• May answer telephone calls and route accordingly.
• Receives and records changes in patient information.
• Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
• Responsible for scheduling appointments for return visits and end of day procedures and balancing.
• Compiles data for the billing personnel.
• Attends meetings as required and participates on committees as directed.
• Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement

None