Patient Service Rep I - Ft. Thomas Urgent Care

St. Elizabeth; Newport (KY); In loco; USD 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision

403b with Match

Career Growth opportunities

Descrizione del lavoro

St. Elizabeth HealthCare seeks a Patient Service Rep I for Ft. Thomas Urgent Care. The role focuses on collecting accurate demographic and insurance data to support the revenue cycle, handling payments, and delivering excellent patient service.

The position requires data entry into EMR, scheduling, and adherence to HIPAA/OSHA regulations, with full-time hours and a rotating weekend schedule.

Competenze

• Minimum: High School Diploma/G.E.D.
• 1-year experience in a customer service role.
• Knowledge of Excel, Word, Outlook and PowerPoint.

Mansioni

• Schedules appointments for patients by phone or in person.
• Verifies patient demographic information and current insurance details.
• Collects co-pays, self pays, and outstanding balances.
• Ensures information on patient encounters is complete and accurate.
• Answers telephones promptly and provides friendly, helpful service.

Conoscenze

Customer service

Communication

Formazione

High School Diploma/G.E.D.

Medical Office Experience

Strumenti

Excel

Word

Outlook

PowerPoint

Descrizione del lavoro

Patient Service Rep I - Ft. Thomas Urgent Care

Job Type:

Regular

Scheduled Hours:

40

Job Summary:

Reports to the Practice Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Job Description:

BENEFITS:

• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

Schedule:

• Full-time, 40 hours, 4-10s
• Monday-Friday: 9:30 AM - 8:00 PM
• Saturday & Sunday: 8:30 AM - 7:00 PM
• This position includes a rotating schedule of every other weekend Saturday and Sunday

DUTIES AND RESPONSIBILITIES:

• Schedules appointments for patients either by phone when they call or in person during office visits. Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.
• Files and distributes all patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.
• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepare new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.

EDUCATION:

Minimum: High School Diploma/G.E.D.

Desired: Medical Office Experience

Knowledge of Excel, Word, Outlook and PowerPoint

YEARS OF EXPERIENCE:

1-year experience in a customer service role.

LICENSES AND CERTIFICATIONS:

None

FLSA Status:

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.

Ref. Number
JR314767
Job Category
Patient and Clinical Support
Job Type
Non-Clinical
Department
Ft. Thomas Urgent Care SEP
Shift
2nd Shift
Hours
40 hours