Patient Service Rep I

Axia Logo Horizontal; Norristown (Montgomery County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance plans

401(k) matching

PTO + volunteering time

Provider access at low cost

Life insurance & disability

Counseling for colleagues and families

Job summary

Axia Women's Health in East Norriton, PA is seeking a Patient Service Representative (PSR). The PSR is the first and last point of contact for in-office visitors and callers, handling scheduling, registrations, and inquiries with a patient-centered approach.

You will verify insurance, collect copays, support clinical staff, and help maintain efficient front-desk operations while complying with HIPAA and OSHA. A high school diploma is required; prior PSR experience is a plus.

Qualifications

• High School diploma or equivalent required.
• Medical Receptionist/Patient Service Representative experience preferred, but not required.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Escort patients to the exam room.
• Route phone calls and manage voicemail or redirects as needed.
• Screen solicitors for relevance to care center's needs.
• Register new or existing patients and activate files.
• Collect copayments and verify insurance eligibility.
• Assist with scheduling appointments and follow-up visits.
• Ensure accurate documentation of patient encounters.
• Support clinical staff and colleagues to ensure efficient operations.
• Adhere to SOPs, HIPAA, and OSHA policies.
• Participate in team meetings and quality improvement initiatives.

Skills

Customer service

Multitasking

Empathy

Time management

Teamwork

Adaptability

Flexible schedule

Education

High School Diploma

Job description

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com .

We have an opening for aPatient Services Representative (PSR)at East Norriton Women's Healthcare.

Location : East Norriton, PA

Hours: Monday-Friday 7:30AM-4PM with one evening shift per week until 6PM.

Patient Service Representative
The Patient Service Representative plays a vital role in delivering a seamless and positive experience for all patients at Axia Women’s Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR I is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR I ensures that each patient interaction reflects Axia’s commitment to quality, compassion, and efficiency.

Essential Functions

Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area.

Notify appropriate personnel to meet and escort patients to the exam room.

Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.

Retrieve and appropriately route any messages from the answering service.

Courteously screen solicitors for relevance to care center's needs.

Perform registration functions for new or existing patients and activate patient files.

Effectively collect and record copayments as required.

Verify patient insurance eligibility and clearly communicate benefit limitations.

Assist with scheduling patient appointments and follow-up visits.

Ensure accurate and detailed documentation of patient encounters.

Provide additional support to patients and medical staff as needed.

Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.

Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).

Adhere to practice policies, procedures, and protocols.

Participate in team meetings and contribute to quality improvement initiatives.

Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.

Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.

Other duties as assigned.

Skills

Excellent customer service skills, including written and verbal communication.

Ability to multitask and work in a fast-paced environment.

Compassionate and empathetic attitude towards patients.

Strong time management skills with the ability to prioritize tasks and patients efficiently.

Proven ability to work collaboratively within a team environment.

Highly adaptable and able to adjust to changing priorities and conditions.

Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Experience and Education

High School diploma or equivalent required.

Medical Receptionist/Patient Service Representative experience preferred, but not required.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law

Pay or shift range: $18 to $22

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Qualifications

Skills

Preferred

Flexible scheduling and coverage

Expert

Compassionate and empathetic to patients

Expert

Customer Service

Expert

Efficient time and task prioritization

Expert

Excellent verbal and written communication

Expert

Adaptable to shifting priorities

Expert

Medical Receptionist

Expert

Collaborative team player

Expert

PSR Experience

Expert

Education

Required

High School Diploma/GED or better in N/A.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.