PATIENT SERVICE REP I

Covenant Health; Knoxville (AL); On-site; USD 22,000 - 29,000; Full time

Job summary

Fort Sanders Perinatal Center, part of Covenant Health, seeks a Patient Service Representative to support the Fort Sanders Women's Specialists practice. This full-time, day-shift role provides administrative coverage, greeting visitors, scheduling visits, registering patients, and verifying insurance, enabling smooth patient flow.

You will work as part of a care team, handle phone inquiries, and uphold safety and privacy standards while contributing to ongoing quality initiatives.

Qualifications

• One year of customer-facing or medical office experience.
• Excellent communication and interpersonal skills.
• Ability to greet, schedule, and register patients accurately.

Responsibilities

• Greet and direct visitors and patients upon arrival.
• Schedule patient visits with providers following procedures.
• Complete registration including demographics and insurance verification.
• Answer phone calls and route to appropriate teams.
• Assist in maintaining departmental policies and quality standards.
• Collaborate with care team as part of a team-based approach.

Skills

Customer service

Communication skills

Education

HS diploma or GED

Job description

Overview

Patient Service Representative, Fort Sanders Women's Specialists

Full Time, 80 Hours Per Pay Period, Day Shift

Perinatal Overview:

Fort Sanders Perinatal Center, part of Covenant Health, specializes in caring for women with high-risk pregnancies. For more than 25 years, the center has provided expert guidance and advanced services for complex conditions such as multiples, maternal age, diabetes, hypertension, and infertility-related pregnancies. With locations in Knoxville, Morristown, and Sevierville, the team is dedicated to helping families make informed decisions and ensuring the safest possible outcomes for mothers and babies.

Position Summary:

Provide administrative coverage for the patient service functions related to the operation of the physician practice. Greets, assists, and directs visitors, patients, and others upon contact to the clinic. Takes appropriate information from patients upon arrival.

Responsibilities

• Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
• Schedule patient visits with providers following established procedures and protocols. Obtain patient social demographic and medical complaint information necessary to schedule patients with appropriate providers. Answer all telephone calls and route accordingly.
• Complete registration process to include obtaining accurate reason for visit, current demographic information, and verification of insurance coverage. Prepare patient chart and encounter form, and obtain necessary authorizations as required for billing and/or medical treatment. Receive and record changes in patient information.
• Demonstrate familiarity with insurance procedures; demonstrate knowledge of which plan the provider(s) participate.
• Assists in filing medical records as requested or needed.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attend meetings as required and participates on committees as directed.
• Collaborate with the patient, physician and other care team members as part of a team-based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience

One (1) year customer facing/customer service and/or medical office experience preferred. Must have excellent communication skills.

Licensure Requirement

None