PATIENT SERVICE REP I

Covenant Health; Knoxville (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Fort Sanders Perinatal Center, part of Covenant Health, provides administrative coverage for patient service functions within the physician practice. The role greets and directs visitors, gathers information from patients, and facilitates arrival processes.

Responsibilities include scheduling, registration, insurance verification, chart preparation, and collaboration with providers and care teams to ensure efficient operations and a high-quality patient experience at our Knoxville locations.

Qualifications

• One (1) year customer facing/customer service and/or medical office experience preferred.
• Must have excellent communication skills.

Responsibilities

• Maintain departmental policies, procedures, quality and safety standards.
• Schedule patient visits with providers following procedures and protocols.
• Complete registration: reason for visit, demographics, and insurance verification.
• Prepare patient chart and encounter form; obtain necessary authorizations for billing/treatment.
• Receive and record changes in patient information.
• Familiar with insurance procedures; know plans the provider participates with.
• Assist in filing medical records as requested or needed.
• Engage in educational programs and workshops for growth.
• Collaborate with patient, physician, and care team as part of team-based care.

Skills

Customer service

Excellent communication

Job description

Overview

Patient Service Representative, Administration

Full Time, 80 Hours Per Pay Period, Day Shift

Perinatal Overview:

Fort Sanders Perinatal Center, part of Covenant Health, specializes in caring for women with high-risk pregnancies. For more than 25 years, the center has provided expert guidance and advanced services for complex conditions such as multiples, maternal age, diabetes, hypertension, and infertility-related pregnancies. With locations in Knoxville, Morristown, and Sevierville, the team is dedicated to helping families make informed decisions and ensuring the safest possible outcomes for mothers and babies.

Position Summary:

Provide administrative coverage for the patient service functions related to the operation of the physician practice. Greets, assists, and directs visitors, patients, and others upon contact to the clinic. Takes appropriate information from patients upon arrival.

Responsibilities

• Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.
• Schedule patient visits with providers following established procedures and protocols. Obtain patient social demographic and medical complaint information necessary to schedule patients with appropriate providers. Answer all telephone calls and route accordingly.
• Complete registration process to include obtaining accurate reason for visit, current demographic information, and verification of insurance coverage. Prepare patient chart and encounter form, and obtain necessary authorizations as required for billing and/or medical treatment. Receive and record changes in patient information.
• Demonstrate familiarity with insurance procedures; demonstrate knowledge of which plan the provider(s) participate.
• Assists in filing medical records as requested or needed.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attend meetings as required and participates on committees as directed.
• Collaborate with the patient, physician and other care team members as part of a team-based approach to overall patient care.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience

One (1) year customer facing/customer service and/or medical office experience preferred. Must have excellent communication skills.

Licensure Requirement

None